Epic Reporting Manager - Remote

UnitedHealth Group•Eden Prairie, MN

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. This is a Manager-level role responsible for leading, managing and mentoring a team of technical experts and maintaining client and vendor relationships during the implementation and operation of a suite of Epic applications. The role requires planning and coordination of technical and project management activities across a multi-layer architecture. This role will have some responsibility for both technical and report configuration. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active/current Epic certifications in at least two areas including one Clarity Data Model
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
7+ years of combined experience across Healthcare and/or IT environments
5+ years hands-on experience supporting Epic applications with direct build, configuration, and optimization responsibilities (end-user–only experience will not be considered)
5+ years of experience designing, creating, testing and implementing complex reports using SQL, SSRS, SSIS Enterprise reporting tools
5+ years of experience using SQL query techniques and stored procedures to access relational databases with the ability to write efficient queries
5+ years of experience managing multiple projects and initiatives simultaneously in a complex fast paced, matrixed environment
3+ years of experience and solid working knowledge of and with career and talent models, staffing and mobility, and complex project and operating models
2+ years of experience in resource management and/or large-scale project management initiatives
Advanced proficiency with MS PowerPoint, Excel and other visualization and analysis tools
Experience in Epic application build, workflows, and system enhancements
Proven communication, organizational, analytical, and process improvement skills
Proven consultative skills and a collaborative approach to driving success
Proven ability to interact effectively with leadership and build solid relationships across a variety of stakeholders in a highly matrixed environment
Proven solid team player that supports and drives organizational goals
Proven excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation

Nice To Haves

Revenue Data Model active Epic certification
Clarity Administrator certification and experience

Responsibilities

Supervise Epic application design, development, support and other maintenance activities in compliance with IT standards of best practice
Manage cogito team and app reporting leads (Application Reporting Workbench Reports and Radar Dashboards) to ensure they are progressing to meet deadlines
Work with Epic and Operations to identify and manage the scope of the reporting implementation
Stand up and facilitate the data governance group
Establish and enforce processes, including request, triage, prioritization, testing, publishing and validating data requests
Work with CDOs and the National team to set strategy for each CDO Go Live as well as the project at a national level
Provide technical direction, guidance and assistance during project development and accomplish all required formal sign-offs
Determine staffing requirements and supervise the work of all direct reports to ensure effective and efficient group functioning.
Collaborate with end users to design and build the Epic system in a timely and professional manner and suggest corrective configuration or enhancements
Understand the EMFI deployment strategy and how it impacts report delivery to existing and future CDOs
Design and document the general functional requirements and detailed technical specifications for a report
Set overall build, security, and data segregation strategies
Strategize on Legacy Data Mart/Data Warehouse plans
Assist with Epic upgrades/updates by serving as a subject matter expert for the Epic Clarity data models
Lead Epic upgrade initiatives or enhancements to workflows including the design, build, and test phases
Provide technical/clinical workflow consultation including application configuration. Review, analyze, and evaluate systems needs to develop recommendations for customers
Develop, support and maintain all required system design and build documents and other system documentation
Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
Adhere to organization standards for system configuration and change control
Develop solid relationships with end user communities, customers and business partners
Attend, participate in, and contribute to meetings throughout the facility
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Provide support to create new reports, using third party report writing tools to display Clarity data