Epic IAM & Security Analyst (L3)

NTT DATA Services • Texas City, TX

19d • $99,240 - $124,050 • Hybrid

About The Position

NTT DATA is seeking an Epic IAM & Security Analyst (L3) to support Epic security, identity and access management (IAM), authentication, and integration activities. The role administers Epic access controls, troubleshoots security and identity issues, supports compliance initiatives, and helps deliver secure access solutions across the Epic environment.

The analyst collaborates with Epic application teams, IAM, Cybersecurity, Infrastructure, and business stakeholders to maintain secure, compliant, and efficient access-management processes. This is a hybrid role based in Plano, Texas, combining remote work with regular onsite presence at NTT DATA Headquarters for collaboration, planning, stakeholder engagement, and operational activities.

The stated U.S.-based starting pay range for candidates in the specified locations is $99,240–$124,050. Compensation depends on factors including work location, relevant experience, technical skills, and other qualifications. The position may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with employer contribution; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; and participation in a 401(k) program with company match, along with additional voluntary or legally required benefits.

Requirements

• At least 3 years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles.
• At least 2 years of experience supporting Epic Security and Access Management.
• Experience with Epic Security, including roles, profiles, security classes, and access controls.
• Experience with Microsoft Active Directory and Entra ID.
• Experience with SSO, SAML, OAuth/OIDC, MFA, and Federation Services.
• Experience with IAM/IGA platforms such as SailPoint or Saviynt.
• Experience with ServiceNow workflows and ticket management.
• Experience supporting user provisioning and access-management processes.
• Strong troubleshooting and analytical skills.
• Basic scripting or automation experience using PowerShell or REST APIs.
• Understanding of security and compliance requirements within healthcare environments.

Nice To Haves

• Epic Security Certification or progress toward certification.
• Experience supporting Epic application security in a healthcare environment.
• Familiarity with HL7, FHIR, APIs, and healthcare interoperability concepts.
• Exposure to Privileged Access Management (PAM) solutions.
• Knowledge of Microsoft Entra ID Conditional Access and MFA.
• Experience working with identity governance and access review processes.
• Strong communication, documentation, and stakeholder collaboration skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

• Support and maintain Epic security models, access roles, profiles, security classes, and user access controls.
• Troubleshoot user access, authentication, authorization, and account-related issues.
• Assist with privileged access management and access governance activities.
• Perform periodic access reviews and support audit requests.
• Help implement least-privilege and segregation-of-duties controls.
• Support integrations between Epic and enterprise IAM platforms, including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO solutions.
• Assist with Joiner-Mover-Leaver lifecycle processes.
• Troubleshoot user provisioning, deprovisioning, and identity synchronization issues.
• Support automated access-management workflows.
• Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation-related issues.
• Diagnose authentication failures and help resolve access problems.
• Support certificate management and identity-related configuration updates.
• Assist in supporting integrations between Epic and enterprise applications.
• Troubleshoot API, web service, HL7, and FHIR integration issues.
• Work with application and infrastructure teams to resolve interface-related incidents.
• Investigate and resolve application, security, and access-related incidents.
• Participate in root-cause analysis activities and support corrective actions.
• Escalate complex issues to senior engineers and subject-matter experts when required.
• Provide support and guidance to L1 and L2 support teams.
• Support HIPAA, audit, and compliance activities.
• Assist with documentation, access certifications, and audit evidence collection.
• Participate in process improvement and automation initiatives.
• Support operational reporting and access governance activities.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.
• Potential incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed