Epic IAM & Security Analyst (L3) - Hybrid In Plano, TX

NTT DATA Services•Texas City, TX

2d•$99,240 - $124,050•Hybrid

About The Position

We are seeking an Epic IAM & Security Analyst (L3) to support Epic security, identity and access management (IAM), authentication, and integration activities. This role is responsible for administering Epic access controls, troubleshooting security and identity issues, supporting compliance initiatives, and assisting with the delivery of secure access solutions across the Epic environment. The ideal candidate will collaborate with Epic application teams, IAM, Cybersecurity, Infrastructure, and business stakeholders to maintain secure, compliant, and efficient access management processes.

Requirements

3+ years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles.
2+ years of experience supporting Epic Security and Access Management.
Experience with: Epic Security (Roles, Profiles, Security Classes, Access Controls)
Experience with: Microsoft Active Directory and Entra ID
Experience with: SSO, SAML, OAuth/OIDC, MFA, and Federation Services
Experience with: IAM/IGA platforms such as SailPoint or Saviynt
Experience with: ServiceNow workflows and ticket management
Experience supporting user provisioning and access-management processes.
Strong troubleshooting and analytical skills.
Basic scripting or automation experience using PowerShell or REST APIs.
Understanding of security and compliance requirements within healthcare environments.

Nice To Haves

Epic Security Certification or progress toward certification.
Experience supporting Epic application security in a healthcare environment.
Familiarity with HL7, FHIR, APIs, and healthcare interoperability concepts.
Exposure to Privileged Access Management (PAM) solutions.
Knowledge of Microsoft Entra ID Conditional Access and MFA.
Experience working with identity governance and access review processes.
Strong communication, documentation, and stakeholder collaboration skills.
Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

Support and maintain Epic security models, access roles, profiles, security classes, and user access controls.
Troubleshoot user access, authentication, authorization, and account-related issues.
Assist with privileged access management and access governance activities.
Perform periodic access reviews and support audit requests.
Help implement least-privilege and segregation-of-duties controls.
Support integrations between Epic and enterprise IAM platforms including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO solutions.
Assist with Joiner-Mover-Leaver (JML) lifecycle processes.
Troubleshoot user provisioning, deprovisioning, and identity synchronization issues.
Support automated access-management workflows.
Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation-related issues.
Diagnose authentication failures and assist with resolving access problems.
Support certificate management and identity-related configuration updates.
Assist in supporting integrations between Epic and enterprise applications.
Troubleshoot API, web service, HL7, and FHIR integration issues.
Work with application and infrastructure teams to resolve interface-related incidents.
Investigate and resolve application, security, and access-related incidents.
Participate in RCA activities and support implementation of corrective actions.
Escalate complex issues to senior engineers and SMEs when required.
Provide support and guidance to L1 and L2 support teams.
Support HIPAA, audit, and compliance activities.
Assist with documentation, access certifications, and audit evidence collection.
Participate in process improvement and automation initiatives.
Support operational reporting and access governance activities.