Epic Certified Willow Pharmacy Applications Manager 6355647

Accenture•Chicago, IL

56d•$90 - $95•Onsite

About The Position

Accenture Flex offers flexible, local, project-based work opportunities powered by Accenture, a global professional services company. As an Accenture Flex employee, you will apply your skills to drive business transformation for leading organizations, working with a diverse network of people and leveraging emerging technologies. You will receive competitive rewards, access to benefits, and world-class learning resources. Accenture Flex employees work onsite in their local metro area, minimizing travel. The Epic Certified Willow Applications Manager will manage day-to-day operations, client relationships, and complex pharmacy workflows, requiring both technical proficiency and strong communication skills for high-quality support and enhancements in a healthcare setting. This role involves collaboration with Accenture teams, software vendors, and clients.

Requirements

A minimum of four years of experience as a Epic Willow Application Analyst
Current Willow Ambulatory Epic Certification
High school diploma or GED

Nice To Haves

Current Willow Inpatient Certification

Responsibilities

Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
Support teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
Support the monthly FDB Load process.
Support incoming e-Prescribing workflows, including Surescripts support.
Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
Maintain system documentation, including workflows, build specifications, and testing protocols.
Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
Take on-call rotations for critical incidents, including some weekend on-call rotations.
Ensure compliance with HIPAA, data governance, and organizational security policies.
Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.