Epic Certified Professional Billing Analyst II: EPIC IT Remote

Hoag•Newport Beach, CA

5d•Remote

About The Position

The Epic Professional Billing Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative Epic modules within their area of support. This role oversees practices and processes to ensure the integrity, safety, and availability of all data and applications, supporting both customer goals and the business needs of Hoag. The analyst collaborates with key stakeholders, end users, and business teams to optimize system configuration, function, and access, recommending technology solutions based on business needs. A strong understanding of the organization’s policies, procedures, and business operations is essential. The analyst will independently manage problem tickets, service requests, system change requests, data retrieval requests, system performance issues, and optimization opportunities, ensuring timely resolution. They will troubleshoot and resolve complex application errors and system issues, and actively lead the build and maintenance of system dictionaries, profiles, tables, and other configuration points. Identifying system enhancement requests and working with the team for implementation is also a key responsibility. The role involves independently managing small to medium-sized optimization requests, with the capacity to handle larger and more complex requests over time, coordinating with vendors as needed. Testing of the system, including configurations, customizations, and new releases, prior to production implementation is required. The analyst will work with end-users on the design and testing of system reports and communicate changes to relevant staff. Participation in various projects, including system design, validation, and remediation sessions, is expected. Understanding data flow and supporting/developing interface files are also part of the role. Additionally, the analyst will develop and maintain documentation, such as knowledge base articles, outlining standard operating and support procedures. All functions are to be performed with minimal supervision. Other duties as assigned.

Requirements

Knowledgeable about the organization’s policies, procedures, and business operations.
Must be able to independently manage problem tickets and service requests.
Must be able to troubleshoot and resolve highly complex application errors and other system issues.
Must be able to independently manage small to medium-sized optimization requests.
Must be able to test the system, including any configurations, customizations and new releases, prior to production implementation.
Must be able to work with end-users to assist with the design and testing of system reports.
Must be able to prepare for and participate in system design, validation and/or remediation sessions.
Must be able to understand data flow and support/develop interface files.
Must be able to develop and maintain documentation (knowledge base articles) outlining standard operating and support procedures.
Must be able to perform all functions with minimal supervision.

Nice To Haves

Epic Certified Professional Billing Analyst II

Responsibilities

Configuring, testing, implementing, and supporting clinical, financial, or administrative Epic modules.
Overseeing practices and processes to ensure integrity, safety, and availability of data and applications.
Collaborating with key stakeholders, end users, and business teams to optimize system configuration, function, and access.
Recommending technology solutions based on business needs.
Independently managing problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems, and optimization opportunities.
Troubleshooting and resolving complex application errors and system issues.
Leading and taking ownership for the build and maintenance of system dictionaries, profiles, tables, and other configuration points.
Identifying system enhancement requests and working with the team for implementation.
Independently managing small to medium-sized optimization requests and demonstrating capacity for larger requests.
Coordinating with vendors as appropriate.
Testing the system, including configurations, customizations, and new releases, prior to production implementation.
Working with end-users to assist with the design and testing of system reports.
Communicating changes to end users and other staff as applicable.
Participating as a team member in various projects.
Preparing for and participating in system design, validation, and/or remediation sessions.
Understanding data flow and supporting/developing interface files.
Developing and maintaining documentation (knowledge base articles) outlining standard operating and support procedures.
Performing all functions with minimal supervision.
Performing other duties as assigned.