Epic ASAP Analyst - Contractor

Hummingbird Healthcare

8d • Remote

About The Position

Epic ASAP Analyst - Contractor. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. This is hands-on, operational work: you’ll spend your time resolving tickets, troubleshooting interface failures, and delivering targeted build changes that keep data flowing reliably between Epic and external systems.

Requirements

• Candidates must be legally authorized to work in the United States without sponsorship.
• Must work from a location within the United States with consistent internet service.
• Current Epic certification in ASAP.
• 2+ years delivering scoped ASAP analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation.
• Deep specialization in ASAP and interest in growing into areas within Epic.
• Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
• Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
• Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience.
• A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
• Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Nice To Haves

• Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles).
• Experience in regulated or highly controlled environments where consistency and traceability matter.
• Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).

Responsibilities

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic’s Bridges Interfaces application.
• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting interface failures, transmission errors, and mapping issues, identifying root cause, and implementing safe, well-tested fixes.
• Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.
• Translate requests into clear, testable requirements—confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
• Lead ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

Benefits

• Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care
• Dental and vision coverage, with orthodontia options
• Company contributions to your HSA if you choose the HDHP
• 100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
• A 401(k) with up to 3% company match, auto-enrolled
• Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents
• Free access to counseling and support through our Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed