Epic Ambulatory Analyst

Mount Sinai Medical Center•Miami Beach, FL

5d•Hybrid

About The Position

Our IT department's mission is to provide technology leadership that advances Mount Sinai’s mission, by delivering reliable, secure, and effective solutions with high quality customer service. We are looking for an experienced Epic Ambulatory Analyst to support our hospital network’s clinical information systems. Mount Sinai Medical Center is South Florida's largest private independent not-for-profit hospital, with 12 facilities across Miami-Dade and Monroe Counties. We are committed to providing access to high-quality healthcare and are dedicated to training the next generation of medical pioneers. Our culture of caring, the Sinai Way, fosters an environment of compassion with over 4,000 dedicated employees.

Requirements

Epic Ambulatory Certification required
Bachelor's Degree or equivalent experience
2-5+ years experience with large hospital applications/systems preferred
Relevant application certification desired (when applicable)

Responsibilities

Perform workflow analysis and design with input and guidance from key operational leadership.
Facilitate workflow adoption on new processes.
Provide day-to-day ambulatory operational support, ongoing maintenance and configuration of the EPIC Electronic Health Record software.
Communicate with end users of the EPIC software to understand issues encountered and develop solutions.
Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
Participate in the analysis and design of system enhancements.
Contribute to the analysis, design, configuration, build, testing, and application administration as needed.
Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.
Participate in system testing events by executing scripts.
Accurately document and report any noted errors or deficiencies.
Provide support to department/end users during system upgrade and optimization activities.
Execute assigned tasks under the supervision of senior team members/management within specified time frames.
Utilize system knowledge and available resources to address routine issues.
Actively participate in departmental and customer team meetings.
Provide input and act as a team resource by taking notes or other support activities.
Achieve and maintain up-to-date application knowledge for assigned applications/process areas.
Utilize appropriate resources to further knowledge to address issues or complete assigned tasks.
Actively participate in testing of downtime processes, including executing test scripts and working with end users.
Participate in discussions related to the development of training content for users.
Provide support to formal training classes when necessary in the form of proctoring, materials preparation, or other tasks.
Take personal ownership of issues, ensure a high degree of accuracy with all communications/deliverables, complete tasks according to committed timelines, demonstrate excellent service recovery, and communicate with customers in a consistent manner.
Independently perform workflow analysis and design with input and guidance from key operational leadership.
Facilitate workflow adoption on new processes.
Participate in system testing events by executing scripts.
Accurately document and report any noted errors or deficiencies.
Provide input for testing scripts with workflow updates/system upgrades/implementations.
Perform system activities related to upgrades and optimization with vendor assistance.
Execute assigned tasks within specified time frame.
Manage multiple projects while maintaining a portfolio of regular support assignments.
Utilize system knowledge and available resources to address routine issues.
Actively participate in departmental and customer team meetings.
Prepare and present substantial portions of meetings on a regular basis.
Act as a team resource by taking notes or other support activities.
Achieve and maintain up-to-date application knowledge for assigned applications/process areas.
Utilize appropriate resources to further knowledge to address issues or complete assigned tasks.
Review and provide input for development of downtime processes.
Actively participate in testing of downtime processes, including executing test scripts, working with end users, or other tasks to support downtime activities.
Provide input related to the development of training content for users.
Assist with formal training classes when necessary in the form of teaching, proctoring, materials preparation, or other tasks as necessary.