Epic Applications Analyst - Radiant/Lumens (Salaried, Full time)

WASHINGTON REGIONAL MEDICAL CENTER•Fayetteville, AR

6d•Hybrid

About The Position

The Epic Applications Analyst - Radiant/Lumens reports to the Assistant Manager, Epic Applications. This position is responsible for leading advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic clinical applications, with a primary focus on Epic Radiant and Lumens. The role partners with clinical, operational, and information services stakeholders to improve imaging, diagnostic, endoscopy, and procedural workflows; ensure application reliability; and support safe, efficient patient care across the enterprise.

Requirements

Four to six years of clinical applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic Lumens and/or Radiant workflows is preferred, including endoscopy, procedural, imaging, diagnostic, scheduling, documentation, charging, workqueue, interface, reporting, and integrated clinical workflows.
Strong understanding of clinical application dependencies, workflow impacts, testing methodologies, and coordination with technology, interface, data, reporting, operational, and clinical teams is required.

Nice To Haves

Bachelor’s degree or clinical license, preferred.

Responsibilities

Maintain advanced knowledge of Epic Lumens and Radiant functionality, including clinical workflow design, application dependencies, integration points, and downstream impacts across the enterprise
Lead clinical stakeholders, operational leaders, internal information services teams, and Epic/vendor partners in developing Lumens and Radiant enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic Lumens and Radiant application design, build, configuration, maintenance, and validation to ensure functionality aligns with clinical operations and end-user needs
Perform complex analysis, build, implementation, and optimization of Epic Lumens and Radiant workflows to support endoscopy, procedural, imaging, diagnostic, scheduling, documentation, charging, and reporting processes
Meet regularly with clinical staff, operational leaders, and administrative teams to evaluate Epic Lumens and Radiant workflow issues, resolve system concerns, and identify opportunities to improve quality, efficiency, safety, and the end-user experience
Lead the development and execution of coordinated testing plans for Epic Lumens and Radiant, including regression, unit, system, integrated, and user acceptance testing to ensure changes function as expected for end users
Serve as a leading advocate for Epic Lumens and Radiant users by translating operational needs into effective system solutions that improve patient care, workflow efficiency, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Lead Epic Lumens and Radiant projects, enhancements, upgrades, optimization efforts, and ongoing maintenance initiatives
Identify and lead opportunities to improve Epic-supported clinical, procedural, imaging, and diagnostic workflows through system optimization, standardization, and process improvement
Adhere to all information services policies, procedures, and governance processes
Lead incident response and downtime procedures