Application Analyst – Epic Radiant / Lumens

University of Texas at Austin•Austin, TX

6d•Hybrid

About The Position

The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment. The primary focus of this position is Epic Radiant, while also supporting Lumens as imaging services continue to expand. This role partners closely with clinical operations, imaging leadership, providers, application analysts, and technical teams to support post-go-live stabilization, workflow optimization, quarterly Epic upgrades, integrated testing, and continuous improvement initiatives. The Application Analyst – Epic Radiant / Lumens serves as the subject matter expert and technical resource for Epic Radiant and Lumens applications, with primary responsibility supporting Radiant workflows and additional support for Lumens. This role collaborates with clinical, operational, and technical stakeholders to support application build, configuration, workflow analysis, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and continuous optimization while ensuring reliable application performance across imaging services.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field
Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment
Experience performing workflow analysis and partnering with clinical and operational stakeholders to improve application performance
Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities
Experience supporting post-go-live operations, break/fix support, and ongoing operational maintenance
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment
Relevant education and experience may be substituted as appropriate.
Active Epic Certification, Accreditation, or Proficiency in a related core Epic application

Nice To Haves

Five to seven years of experience supporting Epic applications within a healthcare environment
Experience supporting Epic Radiant is strongly preferred; Epic Lumens experience is highly desirable as imaging services continue to expand.
Experience with Epic Radiant and/or Lumens application build, configuration, workflow optimization, and operational support
Experience supporting post-go-live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and user acceptance testing (UAT)
Demonstrated experience participating in Epic application build, implementation, optimization, and enhancement initiatives
Experience supporting imaging workflows, radiology operations, or other diagnostic service environments
Experience with online scheduling design, implementation, and workflow optimization
Experience working in large, integrated healthcare IT environments
Preferred Epic Radiant Certification
Epic Lumens Certification
ITIL Foundation Certification

Responsibilities

Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows
Analyze clinical, operational, and technical workflows to develop effective application solutions
Serve as the liaison between imaging operations, providers, Information Technology, application users, and vendors to resolve complex issues
Support application build, configuration, operational support, and post-go-live stabilization activities
Participate in break/fix support and ongoing workflow optimization initiatives
Conduct workflow analysis to identify opportunities for operational improvement
Design and implement Epic Radiant and Lumens application solutions that support departmental and organizational needs
Collaborate with imaging departments and operational leaders to prioritize application enhancements
Recommend workflow improvements that improve efficiency, user satisfaction, and patient care
Support continuous optimization following Epic implementations and quarterly upgrade cycles
Maintain and support Epic Radiant and Lumens applications
Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)
Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades
Coordinate testing activities across applications and participate in end-user validation efforts
Ensure application changes follow established change management procedures
Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Radiant and Lumens applications
Support cross-functional problem solving and operational improvement initiatives
Participate in planning, implementation, and optimization efforts across imaging applications
Communicate technical recommendations and operational impacts to stakeholders
Provide ongoing operational support for Epic Radiant and Lumens applications, including break/fix support, enhancements, upgrades, and change requests
Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization
Follow established ITIL processes for incident, problem, and change management
Participate in continuous improvement initiatives supporting imaging workflows and application performance
Assist with additional Epic modules as operational needs require
Provide backup support during peak workloads or staffing shortages
Participate in special projects and organizational initiatives
Perform related duties as assigned