Applications Analyst - Epic ASAP and Care Everywhere (Salaried, Full time)

WASHINGTON REGIONAL MEDICAL CENTER•Fayetteville, AR

5d•Hybrid

About The Position

The Applications Analyst – Epic ASAP and Care Everywhere reports to the Assistant Manager, Epic Applications. This position is responsible for leading advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic clinical applications, with a primary focus on Epic ASAP and Care Everywhere. The role partners with emergency department, clinical, operational, interoperability, information services, and Epic/vendor stakeholders to improve emergency care workflows, patient movement, clinical documentation, ordering, charging, care coordination, outside record exchange, and cross-application integration; ensure application reliability; and support safe, efficient patient care across the enterprise.

Requirements

Four to six years of clinical applications experience as an applications analyst supporting multiple modules/applications
Direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred
Experience supporting Epic ASAP and/or Care Everywhere workflows is preferred, including emergency department tracking, triage, clinical documentation, provider workflows, ordering, results review, patient movement, discharge, charging, external record exchange, interoperability, interface testing, mapped record testing, reporting, and integrated clinical workflows
Strong understanding of clinical application dependencies, workflow impacts, testing methodologies, interoperability workflows, and coordination with technology, interface, data, reporting, operational, emergency department, and clinical teams is required

Nice To Haves

Bachelor’s degree or clinical license, preferred.

Responsibilities

Maintain advanced knowledge of Epic ASAP and Care Everywhere functionality, including emergency department workflow design, interoperability workflows, application dependencies, integration points, and downstream impacts across the enterprise
Lead emergency department stakeholders, clinical and operational leaders, internal information services teams, interoperability teams, and Epic/vendor partners in developing ASAP and Care Everywhere enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic ASAP and Care Everywhere application design, build, configuration, maintenance, and validation to ensure functionality aligns with emergency department operations, interoperability requirements, and end-user needs
Perform complex analysis, build, implementation, and optimization of Epic ASAP and Care Everywhere workflows to support emergency department tracking, triage, provider and nursing documentation, ordering, results review, patient movement, discharge, charging, external record exchange, and integrated clinical workflows
Meet regularly with emergency department staff, clinical leaders, operational leaders, interoperability partners, and administrative teams to evaluate ASAP and Care Everywhere workflow issues, resolve system concerns, and identify opportunities to improve quality, efficiency, safety, throughput, care coordination, and the end-user experience
Lead the development and execution of coordinated testing plans for Epic ASAP and Care Everywhere, including regression, unit, system, integrated, interface, mapped record, and user acceptance testing to ensure changes function as expected for end users and connected systems
Serve as a leading advocate for Epic ASAP and Care Everywhere users by translating emergency department, clinical, and interoperability needs into effective system solutions that improve patient care, workflow efficiency, record exchange, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Lead Epic ASAP and Care Everywhere projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance initiatives
Identify and lead opportunities to improve Epic-supported emergency department, interoperability, patient movement, care coordination, documentation, charging, and reporting workflows through system optimization, standardization, and process improvement
Adhere to all information services policies, procedures, and governance processes
Lead incident response and downtime procedures