Epic Applications Analyst 3 - Willow

Beth Israel Lahey Health

19h•$93,000 - $130,000•Remote

About The Position

The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The EHR Applications Analyst 3 is responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. This role supports the planning, design, development, build, and/or configuration of assigned applications/systems. The analyst leads and/or coordinates conversions, application/system testing, and documentation of system procedures. They participate and provide input in training design and development and assist in training execution in relation to assigned projects. The position provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting.

Requirements

High School diploma or GED required.
Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
Experience working in a clinical setting.
Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
Experience in full implementation software development cycle.
Experience managing small projects with defined duration and scope.
Ability to multi-task- Self-starter and motivator
Excellent problem-solving and written and oral communication skills
Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
Willingness to address issues and take ownership, knowing when and how to escalate issues.
Ability to understand and document business processes
Creative approach to process redesign
Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
Knowledge of HL7 coding standards
Knowledge of process redesign
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Bachelor's degree preferred.
EHR (Electronic Health Record) Certification preferred.

Responsibilities

Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS.
Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
Validates the content of functional specification created by Analysts I or II and provides feedback as necessary.
Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
Facilitates functional and integrated testing as requested.
Creates and provides documentation as required to the testing and training team.
Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases.
Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out.
Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements.
Participates in on-call coverage as assigned.
Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements.
Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
Participates in workflow design and understands system impact on end users.
Prepares demo materials for workflow discussions or new system functionality.
Able to concisely demonstrate system functionality to end users with or without the assistance of other team members.
Stays current with new application functionality and enhancements.
Provides on-call/after-hours support.
Achieves and maintains application certification in accordance with departmental and organizational standards.