Epic Application Analyst - ClinDoc/Stork
About The Position
The Epic Application Analyst has primary responsibility for system design, build, testing, validation, and ongoing support of assigned applications. The ideal candidate will be Epic-certified in the listed application and have strong experience supporting Community Connect customers, which is preferred. The analyst obtains and maintains in-depth knowledge of functional workflows and software functionality, participates in future-state workflow review and development, and completes system builds to support new workflows. The role identifies application optimization opportunities and collaborates with vendors, technology and project teams, and end users to design and implement solutions. It also provides tier-2 support for application incidents reported through the help desk, maintains documentation, and implements changes in accordance with documented departmental policies and procedures. The position requires independent judgment, collaboration across interdisciplinary teams, and customer service in interactions with patients, internal and external customers, healthcare professionals, and staff. Travel may be required for Epic training and to remote work sites. The position is listed under Information Technology Inpatient Clinical Systems - Saint Francis Connect and is based in a virtual office in Oklahoma.
Requirements
- High school diploma or GED.
- Obtain and maintain Epic certification in assigned application module(s).
- One year of related experience.
- Ability to complete and maintain Epic certification in assigned application module(s).
- Basic computer skills.
- Ability to work independently and as part of a multidisciplinary team.
- Ability to establish and meet work schedules within limited time frames and tight deadlines.
- Analytical ability to solve business and technical problems.
- Excellent interpersonal and communication skills.
- Ability to travel as required for Epic training and to remote work sites.
Nice To Haves
- Bachelor's degree strongly preferred.
- Current internal or external Epic operational experience strongly preferred.
- Strong experience supporting Community Connect customers preferred.
Responsibilities
- Obtain and maintain in-depth knowledge of functional workflows and the software functionality necessary to support them.
- Participate in future-state workflow review and development and complete system builds to support new workflows.
- Work collaboratively in workgroups and across interdisciplinary teams.
- Identify system optimization and enhancement opportunities and collaborate with vendors, technology and project teams, and end users to design and implement effective solutions.
- Research issues and use independent analysis and judgment to produce solution options, including alternatives when needed to address system limitations.
- Continually identify opportunities for functional improvement in applications.
- Provide tier-2 support for application incidents reported through the help desk.
- Maintain up-to-date documentation.
- Implement changes using documented processes that comply with departmental policies and procedures.
- Promote the Health System's Mission, Vision, and Values and provide a high level of customer service.
- Coordinate activities and lead others performing the same work, without supervisory responsibility.
- Travel as required for Epic training and to remote work sites.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
