EPIC APPLICATION ANALYST III - Hospital Billing

Carilion Clinic•Remote - VA, VA

2d•$89,232 - $142,771

About The Position

The Application Analyst III, Epic performs Epic application system analysis and design, including requirements, specifications, configuration, documentation, testing, and implementation. The role provides application support, troubleshooting, training, and reporting, and may support integrated third-party applications. It serves as a liaison between TSG groups, clients, and vendors. The position focuses on the Hospital Billing application and conducts intermediate to advanced analysis of Epic application design and workflows. An onsite schedule is preferred. Candidates residing in Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia may be considered for remote and/or hybrid schedules. The analyst independently manages assigned projects and work efforts, leads requirements gathering and design sessions, and translates business needs into system solutions with minimal supervision. The role develops and maintains documentation and knowledge resources, builds working and in-depth knowledge of assigned Epic modules and their development and maintenance tools, and applies knowledge of integrations across Epic systems. It assists with new module implementations and system enhancements, provides application support and guidance, mentors analysts, and collaborates across modules, teams, and stakeholders. The analyst also identifies improvement opportunities, supports optimization, follows change-management processes, tracks work, and communicates status. The primary schedule is Monday through Friday during standard business hours, with flexibility beyond standard hours, participation in an after-hours on-call rotation including evenings, weekends, and holidays, and occasional travel.

Requirements

Associate's degree in computer science, information systems, healthcare, or business; two years of experience may be considered in lieu of a degree.
Minimum of 4 years of related experience.
Obtain and maintain a minimum of 3 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path.
Maintain certification/proficiency in applicable Epic module(s).
Be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills.
Ability to work independently and in a team setting and facilitate a positive, collaborative work environment.
Flexibility and ability to prioritize multiple tasks and meet deadlines.
Effective oral, written, and presentation communication skills.
Dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information.
Ability to work in a matrixed environment and understand bimodal work principles.
Flexibility beyond standard business hours, including participation in an after-hours on-call rotation.

Nice To Haves

An onsite schedule is preferred.

Responsibilities

Conduct intermediate to advanced analysis of Epic application design and system workflows.
Independently manage assigned projects and work efforts, ensuring timely delivery.
Lead requirements gathering and facilitate design sessions with stakeholders.
Analyze and translate business needs into system solutions with minimal supervision.
Develop and maintain documentation and knowledge resources for supported Epic and integrated third-party applications.
Develop working knowledge of assigned Epic modules and related development and maintenance tools, applying in-depth knowledge within specific module areas.
Use knowledge of how assigned Epic modules integrate with other Epic systems across the organization.
Assist with implementation of new Epic modules and system enhancements.
Provide Epic application and system support and guidance to team members.
Mentor analysts and contribute to team knowledge sharing.
Serve as a liaison across Epic modules, teams, stakeholders, TSG groups, clients, and vendors.
Interact professionally with internal and external customers and stakeholders.
Apply independent judgment and decision-making within established guidelines, escalating issues as appropriate.
Identify opportunities for system improvements and support optimization efforts.
Adhere to application change-management processes, including communication, documentation, and post-change support.
Track work effort and communicate project and task status effectively.
Participate in an on-call rotation, including evenings, weekends, and holidays.
Travel occasionally.