Application Analyst I - Epic Hospital Billing & Claims

Nordic Healthcare Group (NHG)

1d

About The Position

The Application Analyst I provides frontline support for clinical and business applications within Nordic Global’s Managed Services division. The role is intended for people entering healthcare IT who have application certifications or preliminary experience. The analyst responds to application support requests, maintains documentation, works with software vendors and teammates, and develops their healthcare IT expertise. The position involves learning clinically integrated hospital and physician-office workflows and the application lifecycle, including implementations, upgrades, decommissioning, and data archiving. Some roles may require participation in an on-call rotation to support critical applications around the clock and travel as necessary to support the business.

Requirements

• Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field; relevant education and/or 6+ years of industry experience may be considered.
• 3+ years of experience in healthcare IT or an equivalent IT application analyst position with the degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Achieve necessary certifications and follow learning paths for continued growth.
• Respond to application support requests and incidents within defined SLAs, providing excellent customer service and communication.
• Maintain accurate, complete, and relevant application and team documentation.
• Establish and maintain relationships with software vendors to support effective service.
• Assist with planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects and learn project-management tasks, including scheduling meetings and taking meeting minutes.
• Learn clinical and business workflows in hospitals and physician offices.
• Comply with written team policies and procedures.
• Use existing application documentation to provide informed support.
• Develop an understanding of the application lifecycle, including implementations, upgrades, decommissioning, and data archiving.
• Advance application knowledge with guidance from a mentor or lead during the first 12 months.
• Participate in an on-call rotation and travel as necessary where required by the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level