Environmental Services Supervisor

Republic Services • Robstown, TX

7d • $71,400 - $98,100 • Hybrid

About The Position

The Environmental Services Supervisor manages a team of Customer Support Specialists handling day-to-day aspects of complex projects and high-level customer concerns. The role works with regulators, customers, sales representatives, and operations to support the acceptance and disposal of waste. It also oversees customer service operations, staff performance, project coordination, and service development.

Requirements

• At least 5 years of hazardous waste management industry experience.
• Leadership experience.
• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with the Resource Conservation and Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substances Control Act (TSCA), and other applicable local, state, and federal regulatory bodies.

Responsibilities

• Work with sales representatives on pricing, scheduling, and transportation issues.
• Monitor calls to evaluate support specialists’ demeanor, technical accuracy, and adherence to company policies.
• Recommend approaches and services to provide exceptional customer service.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Study and standardize procedures to improve efficiency.
• Coordinate with customers and operations to ensure projects are completed as requested.
• Prepare proposals in response to customer service requests.
• Decide how to schedule and coordinate transportation services.
• Arrange off-site shipments, prepare profiles and manifests, and correspond with the transportation department.
• Ensure customer service supports sales representatives in securing and maintaining a client base.
• Gather information and complete customer audits.
• Partner with attorneys to draft and revise contracts.
• Create budgets and track expenditures.
• Train and guide staff, establishing, tracking, and achieving performance goals.
• Manage the customer service function to ensure smooth and efficient operations.
• Participate in strategic planning to sustain and grow programs and services.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)
• Relocation offered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed