Environmental Services Manager
About The Position
Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services. Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care. We are seeking a highly qualified full-time Environmental Services Manager to join our team and support exceptional resident care. The ideal candidate will have senior living experience (long-term care, assisted living, or memory support) and a strong commitment to serving older adults. This role oversees Environmental Services operations, including housekeeping, laundry, and related functions, ensuring appropriate staffing, resources, and service delivery to meet community needs.
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s in Business, Healthcare Administration, or related field preferred.
- Minimum of five (5) years of progressively responsible EVS management experience; long-term care or senior living experience preferred.
- Proven ability to lead and motivate a large, diverse EVS team in a CCRC or healthcare environment.
- Strong knowledge of infection control, sanitation standards, OSHA/CDC guidelines, and outbreak cleaning procedures.
- Experience with budgeting, cost control, inventory management, and vendor oversight.
- Ability to develop and enforce policies, procedures, and training programs to ensure compliance and service consistency.
- Skilled in conducting inspections, audits, and quality assurance with corrective follow-through.
- Strong leadership, communication, and interpersonal skills with the ability to resolve conflicts and manage performance issues.
- Proficient in computer systems for scheduling, reporting, and documentation.
- Ability to collaborate effectively across departments to support resident-centered operations.
- Strong organizational, problem-solving, and time management skills in a fast-paced environment.
- Commitment to professionalism, confidentiality, resident rights, and service excellence.
- Physically able to perform job duties, including lifting up to 50 lbs., standing, walking, bending, and climbing stairs.
- Must be available for flexible scheduling, including weekends, holidays, and on-call responsibilities.
Nice To Haves
- Associate’s or Bachelor’s in Business, Healthcare Administration, or related field preferred.
- Long-term care or senior living experience preferred.
Responsibilities
- Lead, plan, and oversee all Environmental Services (EVS) operations, including housekeeping, laundry, waste management, and infection control support, ensuring a clean, safe, and comfortable environment for residents, staff, and visitors.
- Maintain compliance with all applicable regulations, including infection prevention standards, OSHA guidelines, and senior living best practices.
- Develop, implement, and enforce standardized cleaning procedures, sanitation protocols, and quality assurance programs across all levels of care.
- Recruit, hire, train, schedule, and supervise EVS staff and team leads, ensuring adequate coverage across all shifts and care areas.
- Provide ongoing coaching, performance evaluations, and corrective action to support staff development and accountability.
- Oversee departmental budgeting, supply ordering, inventory control, and vendor management to ensure cost-effective operations.
- Conduct regular inspections of resident rooms, common areas, restrooms, and support spaces to ensure cleanliness, safety, and regulatory compliance.
- Coordinate closely with Health Services, Resident Life, Plant Ops, and Dining Departments to support a clean and well-maintained community environment.
- Respond promptly to resident concerns, service requests, and family feedback with professionalism and urgency.
- Lead infection control and outbreak response cleaning protocols in coordination with clinical leadership.
- Manage equipment maintenance, cleaning supply usage, and proper handling of chemicals in accordance with safety standards.
- Support emergency preparedness efforts, including disaster response, spill management, and facility-wide sanitation procedures.
- Track and report departmental performance metrics, audits, and quality improvement initiatives to leadership.
- Foster a culture of teamwork, respect, accountability, and resident-centered service within the EVS department.
- Ensure staff adherence to safety practices, including proper use of PPE and safe handling of biohazard materials.
Benefits
- Medical/Dental/Vision Insurance
- Onsite Pharmacy Available
- Convenience Store Located Onsite
- Paid Time Off + Six Paid Holidays
- Employee Assistance Program (EAP)
- Employer Paid - Basic Life & AD&D Insurance
- Employer Paid - Short-term and Long-term Insurance
- 403(b) Retirement Savings Plan w/ Employer Contribution
- College Tuition Reimbursement
- Employer Paid - Certification Training
- Legal Resources & Identity Protection Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
