Environmental Services / Custodial Operations Manager 2

Sodexo•Winchester, MA

8d•Onsite

About The Position

Sodexo is seeking an evening Environmental Services Operations Manager 2 for Winchester Hospital located in Winchester, MA. The Operations Manager will oversee a team of approximately 15 housekeepers on the 2nd shift (approximate hours 4PM-12:30AMish) at this 229 bed facility with some weekends and holidays reporting to the General Manager. Winchester Hospital is a leading provider of compassionate healthcare services in the northwest suburbs of Boston. We are a part of Beth Israel Lahey Health, a system of hospitals and healthcare centers dedicated to making high-quality healthcare more accessible throughout Eastern Massachusetts. As a nonprofit regional community hospital, our success comes from our commitment to: Offering an exceptional patient care experience Providing a safe environment for patients and staff Creating an engaging workplace for our employees Collaborating with physicians to achieve shared goals Expanding our services to better support our patients Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
have experience effectively managing projects within agreed upon timelines
are results and safety driven
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Nice To Haves

have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred

Responsibilities

be responsible for driving client and patient satisfaction scores
provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
work with the Environment of Care Committee and Infection Prevention Director
effectively manages the Unit Operating System
support a diverse and inclusive workforce