Housekeeping - Environmental Service Supervisor

Valley View Casino & Hotel•Valley Center, CA

About The Position

Responsible for the overall coordination and supervision of Environmental Services functions to support productivity and guest service and satisfaction. The supervisor works with minimal direction, plans and accomplishes goals, and upholds Valley View Casino & Hotel’s Standards of Excellence. The position supervises team members and carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, coaching or correcting team members, and resolving complaints and problems. The role maintains positive guest relations, trains and directs Environmental Services team members, inspects work areas, coordinates housekeeping work with other departments, and maintains supplies, equipment, records, reports, timekeeping, attendance, and shift schedules. It also facilitates communication through huddles, meetings, and feedback; enforces safety rules; and maintains professional and ethical conduct and consistent attendance. Other duties may be assigned by the Environmental Service Manager and/or Director of Facilities. The casino operates 24 hours a day, seven days a week, and the position must be flexible to work any and all shifts. The work environment is primarily indoors, with occasional outdoor, wet, or humid conditions, exposure to tobacco smoke, dust, dirt, mechanical parts and fumes or airborne particles, and noise ranging from moderate to loud. Native American hiring preference applies. The job description is not a contract and may be revised by management.

Requirements

High school diploma or GED equivalent.
Two years of experience in industrial housekeeping, including progressive leadership experience.
Demonstrated proficiency in Microsoft Office products.
Leadership skills, including confidence and the ability to give clear, precise direction.
Ability to build and sustain a positive work environment with open communication and consistency, and to maintain camaraderie throughout the outlet.
Strong interpersonal skills and ability to communicate effectively with a wide audience; effective communication and organizational skills.
Ability to speak and understand English.
Ability to read, analyze, and interpret safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals in English.
Ability to write routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to written, oral, or diagrammed instructions and deal with problems involving several concrete variables.
Ability to maintain positive guest relations at all times.
Knowledge of Human Resources policies and procedures sufficient to ensure correct application and adherence when supervising direct reports.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test and applicable auditions or skill testing.
Must be flexible to work any and all shifts.
Must meet the stated vision, communication, mobility, and lifting demands of the position, including frequently lifting or moving up to 25 pounds and occasionally up to 100 pounds.

Nice To Haves

Demonstrated experience in the art of coaching for success.

Responsibilities

Uphold the casino’s Standards of Excellence and maintain positive guest relations, resolve guest complaints, and support guest satisfaction.
Greet guests courteously and provide personalized service.
Train Environmental Services team members in their responsibilities and direct their proper operation and maintenance of housekeeping equipment.
Inspect work areas to identify cleaning needs, safety hazards, problems, and repair needs, and notify appropriate individuals.
Prepare departmental reports on a daily, weekly, and monthly basis, maintaining accurate and thorough records.
Maintain housekeeping supplies, cleaning chemicals, and paper goods inventories; reorder and restock as needed.
Tag lost-and-found items properly and deliver them to the Environmental Services office for storage.
Coordinate and direct employees in operating buffers, waxing equipment, vacuums, and other housekeeping machinery across shifts; maintain and repair equipment as needed.
Use leadership and motivation to support productivity and team-member satisfaction.
Coordinate housekeeping work with other departments as necessary.
Organize and preside over regularly scheduled meetings and conduct daily huddles to facilitate information flow.
Monitor direct reports’ productivity, address and document performance below departmental standards, and provide regular feedback on responsibilities and guest service.
Maintain accurate time, attendance, and variance records and ensure equitable scheduling of all shifts.
Conduct meetings with direct reports as necessary.
Ensure team members under the supervisor’s span of control follow current safety rules and regulations.
Conduct responsibilities professionally and ethically and maintain consistent, regular attendance.
Interview, hire, train, plan and assign work, direct, appraise, reward, coach, correct, and discipline team members; address complaints and resolve problems without bias.
Staff departments appropriately and work with Human Resources on recommendations and decisions concerning team members.
Perform other duties as assigned by the Environmental Service Manager and/or Director of Facilities.