Housekeeping - Environmental Service Supervisor

Valley View Casino & Hotel • Valley Center, CA

10d • Onsite

About The Position

The Environmental Service Supervisor is responsible for coordinating and supervising Environmental Services functions to support productivity, guest service, and satisfaction. The role plans and accomplishes goals with minimal direction, trains and directs team members, maintains equipment and supply inventories, prepares reports, and coordinates housekeeping work with other departments. The supervisor monitors employee performance, provides feedback, manages scheduling and time records, conducts huddles and meetings, and ensures safety rules and organizational standards are followed. The position includes supervisory responsibilities such as interviewing, hiring, training, assigning and directing work, evaluating performance, coaching or correcting employees, and addressing complaints. The role requires a Tribal Gaming Agency license, successful completion of a drug screening, and any applicable auditions or skill testing. Native American hiring preference applies.

Requirements

• High school diploma or GED equivalent.
• Two years of experience in industrial housekeeping, including progressive leadership experience.
• Demonstrated proficiency in Microsoft Office products.
• Leadership skills, including the confidence and ability to provide clear, precise direction.
• Ability to build a positive work environment with open communication and consistency and to promote camaraderie.
• Strong interpersonal, communication, and organizational skills.
• Ability to speak and understand English.
• Ability to read and interpret safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedures written in English.
• Ability to write routine reports and correspondence.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to apply commonsense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables.
• Ability to maintain positive guest relations.
• Knowledge of Human Resources policies and procedures sufficient to ensure their correct application and adherence when supervising direct reports.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must successfully pass applicable auditions or skill testing.
• Must be flexible to work any and all shifts.

Nice To Haves

• Demonstrated experience in coaching for success.

Responsibilities

• Uphold Valley View Casino & Hotel’s Standards of Excellence.
• Maintain positive guest relations, resolve guest complaints, and provide courteous, personalized service.
• Train Environmental Services team members in their responsibilities and the proper maintenance and operation of equipment.
• Inspect work areas for cleaning needs, safety hazards, problems, and repair needs, and notify appropriate individuals.
• Prepare departmental reports and maintain accurate and thorough records.
• Maintain housekeeping supplies, cleaning chemicals, and paper goods inventories; reorder and restock as needed.
• Tag lost and found items and deliver them to the Environmental Services office for storage.
• Coordinate and direct employees in the operation of buffers, waxing equipment, vacuums, and other machinery across all shifts.
• Maintain and repair housekeeping equipment, including buffing, waxing, stripping, and vacuum machinery.
• Use leadership and motivation techniques to support team-member productivity and satisfaction.
• Coordinate housekeeping work with other departments as necessary.
• Organize and lead regularly scheduled meetings and conduct daily huddles with Environmental Services team members.
• Monitor direct reports’ productivity, address and document performance below departmental standards, and provide regular feedback.
• Maintain accurate time, attendance, and variance records and ensure equitable scheduling of all shifts.
• Ensure team members follow current safety rules and regulations and conduct responsibilities professionally and ethically.
• Maintain a consistent, regular attendance record.
• Interview, hire, train, plan and assign work, evaluate performance, reward, coach or correct team members, and address complaints in accordance with organizational policies and applicable laws.
• Perform other duties as assigned by the Environmental Service Manager and/or Director of Facilities.

Benefits

• The employer describes its benefits as focused on team members and their families and helping them reach lifetime goals; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED