Entry Level Medical Sales

Rehab Medical•New Windsor, NY

About The Position

Rehab Medical is hiring a Patient Care Representative (PCR) to support patients through the mobility equipment process, from initial intake through equipment approval. The PCR is the main point of contact for patients and coordinates communication, scheduling, and documentation so patients can receive their medical equipment efficiently and with excellent service. Success is measured by timely follow-ups, accurate documentation, strong communication, patient satisfaction, and process efficiency. The role manages new-patient intake, verifies insurance coverage or refers verification needs to Business Support, explains the process, and helps patients commit to it. It coordinates required physician, PT/OT, and ATP evaluations; supports Sales Representatives with documentation and paperwork; follows up with physician offices; and keeps patients informed of their status and next steps. The position works with Sales Representatives, ATPs, Business Support, and managers to address delays and maintain continuity of care.

Requirements

Bachelor's degree.
Intermediate computer skills.
Exceptional interpersonal skills and ability to develop relationships.
Ability to maintain confidentiality.
Excellent verbal and written communication skills.
Ability to work independently, with attention to detail and strong organizational skills.
At least 2 years of administrative support experience.

Responsibilities

Contact new patients within 24 hours of referral to complete the Intake Questionnaire and begin the mobility-equipment process.
Act as the patient’s main point of contact and explain the process to help patients commit to it.
Verify insurance coverage or contact Business Support or submit the claim for verification when needed.
Complete intake within 5 business days; escalate unreachable patients to the Manager or Sales Representative after 5 days, and document ongoing contact attempts rather than canceling orders when phone tag occurs.
Coordinate and schedule Face-to-Face physician, Physical or Occupational Therapy, and, for complex orders, Assistive Technology Professional evaluations.
Schedule each step within 3 business days and complete the scheduling process within 20 days; involve a manager if scheduling exceeds 20 working days.
Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.
Support Sales Representatives with documentation, including attaching or faxing paperwork and assisting with the paperwork process.
Follow up with physician offices to ensure forms are completed and received, as agreed with the Sales Representative and Sales Manager.
Ensure final documentation is faxed to the doctor in a timely manner.
Communicate with patients throughout the process and provide status updates at least every 5 business days, or more frequently when significant changes occur.