Entry Level Medical Sales

Rehab Medical•Troy, OH

About The Position

Rehab Medical is hiring a Patient Care Representative (PCR) to support patients through the mobility equipment process, from initial intake to equipment approval. The PCR is responsible for timely communication, coordination, and documentation so patients can receive their medical equipment efficiently and with excellent service. Success is measured by timely follow-ups, accurate documentation, and communication that supports patient satisfaction and process efficiency. The role includes contacting new patients, completing intake and insurance-related steps, coordinating patient evaluations, assisting Sales Representatives with documentation, and keeping patients informed throughout the process. The PCR works with Sales Representatives, Assistive Technology Professionals, business support, and managers as needed to resolve delays and maintain continuity of care.

Requirements

Bachelor's degree.
Intermediate computer skills.
Exceptional interpersonal skills and the ability to develop relationships.
Ability to maintain confidentiality.
Excellent verbal and written communication skills.
Ability to work independently, with attention to detail and strong organizational skills.
At least 2 years of administrative support experience.

Responsibilities

Contact new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the mobility equipment process.
Establish themselves as the patient's main point of contact.
Verify insurance coverage or contact Business Support or submit the claim for verification when unable to verify coverage.
Explain the process and obtain the patient's commitment to proceed.
Complete intake within 5 business days; escalate unreachable patients after 5 days to the Manager or Sales Representative for potential order cancellation, while documenting ongoing contact attempts when phone tag occurs.
Coordinate and schedule Face-to-Face physician, Physical or Occupational Therapy, and, for complex orders, Assistive Technology Professional evaluations.
Schedule each evaluation step within 3 business days and complete the scheduling process within 20 days; involve a manager if scheduling exceeds 20 working days.
Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.
Support Sales Representatives with documentation, including attaching or faxing documents and assisting with paperwork.
Follow up with physician offices to ensure forms are completed and received, as agreed with the Sales Representative and Sales Manager.
Ensure final documentation is faxed to the doctor in a timely manner.
Maintain consistent communication with patients, providing updates at least every 5 business days or more frequently when significant changes occur.