Entry Level Account Manager - McAllen, TX

Medical Diagnostic Laboratories•McAllen, TX

19h

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis, including PCR testing and a broad infectious-disease test menu. MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain a large portfolio of existing customers and serve as a liaison between customers and management to resolve customer issues. The role is based in McAllen, Texas, and involves travel within the coverage area and occasional nationwide travel. The Account Manager will grow revenue from existing clients by presenting new test information, upselling, and identifying additional revenue opportunities. The position also focuses on building long-term customer relationships, educating and training clients, coordinating solutions to problems, supporting client-retention strategies, monitoring customer satisfaction, and maintaining knowledge of competitors and their presence in the assigned territory.

Requirements

1–3 years of successful customer-service experience.
Well-developed multitasking and organizational skills, with attention to detail.
Energy, motivation, enthusiasm, and integrity.
Excellent written and verbal communication skills.
Sound judgment and decision-making ability.
Computer proficiency in MS Office, Excel, email, and internet functions.
Knowledge of laboratory testing and competing products.
Ability to travel within the coverage area and occasionally nationwide.
Medical Assistant certification or an associate degree.

Nice To Haves

BA/BS degree preferred.

Responsibilities

Grow client-base revenue by presenting new test information, upselling, and seeking new revenue sources from existing clients.
Establish positive, long-term client relationships.
Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
Monitor, evaluate, and report client-satisfaction levels and recommend corrective action as needed.
Maintain knowledge of competitors and their presence in the assigned territory.
Travel within the coverage area and occasionally nationwide.

Benefits

Competitive salary
Company car
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Dependent care flexible spending account
Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
Identity theft protection
401(k) plan
Paid vacation
Paid holidays
Business professional environment