Entry Level Account Manager - Houston, TX

Genesis Global Group • Houston, TX

7d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis of chronic and infectious illnesses. MDL performs Polymerase Chain Reaction (PCR) testing and offers a broad menu of infectious disease tests, with research focused on gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and Chronic Fatigue Syndrome.

The Entry Level Account Manager maintains a large base of existing MDL customers and serves as a liaison between management and customers to resolve customer issues. The role focuses on growing client revenue, building long-term relationships, educating and training clients, and supporting client retention. The position requires travel within the assigned coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Bilingual in Spanish.
• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an Associate Degree; BA/BS preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction, and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.
• Serve as a liaison between management and customers to resolve customer issues.

Benefits

• Competitive salary
• Company car
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree