Entry Level Account Manager - Los Angeles, CA

Genesis Global Group • Los Angeles, CA

30d • $22

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis of chronic and infectious illnesses. MDL performs PCR testing and offers a broad menu of infectious disease tests, with research focused on gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is seeking a high-energy, self-motivated Entry Level Account Manager to support its sales team. The role maintains relationships with a large base of existing customers, grows revenue from those accounts, and serves as a liaison between customers and management to resolve customer issues. The Account Manager educates and trains clients, coordinates solutions with the laboratory, monitors client satisfaction, and works with senior sales and regional leadership on retention strategies. The position requires travel within the assigned coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an Associate Degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and identifying new revenue opportunities with existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction, and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• Dependent care flexible spending account
• Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree