Specialist Entitlement

The Jewish Board•Brooklyn, NY

About The Position

Under the supervision and direction of the Senior Director of the assigned program type, the Entitlements Specialist works within the Jewish Board Adult Residential Services Division to procure and maintain client benefits. The role monitors clients’ Social Security Administration (SSA) and Public Assistance (PA) benefits, ensures certification requirements are addressed promptly, and helps maintain benefits consistently. It tracks program-fee or rental disbursements across Congregate, Apartment Treatment, and Supported programs, and monitors Medicaid payments to Apartment Treatment Programs and related benefit coordination. The specialist develops and maintains relationships with the Human Resources Administration (HRA) and Social Security Administration to advocate for clients and help ensure they receive appropriate services. The role requires casework, administrative, and analytical skills; strong computer skills; organization; multitasking; and attention to detail. The specialist provides direct service related to resident benefit goals, maintains accurate documentation, coordinates with staff and agencies, and supports residents in maintaining stable housing by addressing benefits and program-fee obligations.

Requirements

A minimum of three years of entitlements experience.
Prior experience working with adults with mental illness.
Ability to work individually on projects and as part of a team.
Organization, meticulousness, and attention to detail.
Strong computer skills, particularly in Microsoft Word and Excel.
Technological competence in administrative practices.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.
Ability to perform the physical activities required in a standard office setting and engage in physical activities with residents.

Nice To Haves

Bachelor’s degree in human services is preferred; a high school diploma with three years of relevant experience is also listed as an option.

Responsibilities

Ensure SSI renewals are handled accurately and on time.
Ensure residents’ Medicaid benefits remain intact and maintained.
Provide requested materials and work with auditors during SSA audits.
Provide direct service to residents consistent with service plan goals related to benefits.
Address consumer arrears by initiating reparative processes, including one-shot deals and other means of collecting funds owed through agencies.
Prepare and communicate information to clients and staff about benefit programs, procedures, and changes, and proactively address interruptions in benefits.
Facilitate team meetings and case conferences concerning entitlements.
Facilitate consumer and tenant meetings and work with staff to resolve entitlements issues.
Ensure client documentation from intake through discharge is completed accurately and consistently with HRA, Medicaid, OMH, and JBFCS requirements and guidelines.
Develop and maintain linkages with community service providers.
Work with the Central Operations team to manage the HRA Medicaid Portal, ensure recertifications are completed before their due dates, and link program clients to the portal.
Manage entitlement requests through the SysAid Ticketing System.
Document work in each resident’s chart in MyAvatar Informational Notes.
Conduct staff training and development in entitlements as needed.
Review client benefits and related documentation and correspondence regularly.
Maintain relationships with governmental and other agencies within the scope of the entitlements role.
Submit monthly internal JBFCS reports, including arrears tracking and related benefits documentation.
Participate in meetings as assigned.
Work collaboratively as part of a service delivery team.
Perform other duties related to supporting residents’ entitlements, benefits, and program-fee obligations so they can remain in stable housing.