Enterprise Vendor Services Manager

Ncontracts

3d•$60,000 - $80,000

About The Position

The Enterprise Vendor Services Manager manages a portfolio of high-value enterprise accounts and ensures successful delivery of Ncontracts’ Vendor Compliance Services. The role focuses on service execution, product adoption, client relationships, retention, and account health. It calls for strong customer-facing experience, exceptional communication skills, and a willingness to learn about vendor management and third-party risk programs. The manager serves as the primary TPRM contact for assigned enterprise and strategic clients, guides them through the post-sales lifecycle, and coordinates service delivery with internal teams. The position also supports onboarding, recurring service cycles, training, and opportunities to expand service adoption.

Requirements

4+ years of experience in customer success, account management, or a related client-facing role.
Experience managing enterprise-level or strategic accounts.
Experience supporting complex, multi-division, or multi-location clients.
Experience in a high-growth SaaS or B2B services environment.
Strong interpersonal and communication skills, including the ability to engage confidently with executive-level stakeholders.
Exceptional customer service mindset and the ability to manage complex situations professionally and efficiently.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to influence cross-functional teams.
Ability to deliver product training, explain system functionality, and stay current on product updates.
Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.

Nice To Haves

Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Professional certifications in Vendor Management, Risk Management, or related fields.

Responsibilities

Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients.
Build trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
Guide clients through the post-sales lifecycle and clarify service timelines, deliverables, and expectations.
Respond to client inquiries and provide guidance on vendor management best practices.
Identify account risks, service gaps, and opportunities for optimization.
Coordinate the gathering of due diligence documentation with the Vendor Operations Team.
Assign and oversee work completed by TPRM Specialists to ensure accuracy and timeliness.
Monitor service progress and communicate updates, vendor issues, and completion to clients.
Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
Identify opportunities for account expansion and additional service adoption.
Partner with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams to support seamless service delivery.
Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services.
Recommend process improvements and best practices aligned with regulatory expectations and industry trends.
Deliver product training, explain system functionality, and stay current on product updates.
Identify cross-sell and up-sell opportunities and route them appropriately.

Benefits

Fun, fast-paced work environment.
Responsible PTO plan that meets or exceeds state and local medical and family leave laws.
11 paid holidays.
Community and social events.
Mental health benefits.
Medical, dental, and vision insurance.
Company-paid group life insurance and short- and long-term disability.
Flexible Spending Account and Health Savings Account.
Aflac benefits, including Critical Illness, Cancer Protection, and Hospital Choice.
Pet insurance.
401(k) with company match, with eligibility on Day 1 of employment.
2 paid volunteer time off days.