Enterprise Training & Operations Manager - B2B

StrataTech Education Group • Phoenix, AZ

20h • Hybrid

About The Position

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs. The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., Houston, and Dallas (Irving) Texas. The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. StrataTech Education - Core Values: At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Challenging and Fun: Challenging and fun describes our culture at StrataTech. We cultivate an environment in which our faculty, staff, and students feel joy in asking questions, challenging the status quo, and always innovating and exploring new horizons. Creating an Incredible Work Environment: StrataTech Education Group and our schools, Tulsa Welding School, and The Refrigeration School Inc, exist to change people's lives and create opportunities that empower them to build a life they're proud of – for themselves, their families, and their communities. Genuine People: We are all, individually, genuine people. As a unifying value, this means StrataTech is a space that actively encourages and celebrates each individual's authentic self. Force for Good: StrataTech is a force for good in the world by creating opportunities for people to find meaning, purpose, creativity, and financial stability. Position Summary: The Enterprise Training & Operations Manager owns people leadership for StrataTech's full B2B instructor staff, across every enterprise client program, not just a single account. This role is responsible for hiring, onboarding, training, and day-to-day people management of instructors across all campuses and programs, while serving as the direct manager for a growing instructor bench. The role will also support the oversight of standardized practices and organization needed to keep pace with strategic growth at the same pace as new client workforce programs.

Requirements

• 8+ years of experience in people management, with direct responsibility for hiring, performance management, and team development.
• Experience managing a distributed or multi-site team, comfortable managing people who are not in the same physical location day to day.
• Experience in workforce training, technical education, corporate learning and development, or a related field.
• Demonstrated ability to build or standardize processes across multiple teams or programs, not just manage a single, static team.
• Strong hiring and interviewing skills, with experience building a hiring pipeline that can scale with organizational growth.
• Comfortable traveling 30% to 40% of the time to campus and client locations.
• Strong written and verbal communication skills, with the ability to represent instructor and staffing needs clearly to senior leadership and client-facing teams.

Nice To Haves

• Experience managing instructors, trainers, or technical educators specifically, rather than a general corporate team.
• Experience supporting B2B or enterprise client-facing training programs, where staffing decisions have direct client relationship impact.
• Experience working across multiple concurrent programs or client accounts rather than a single program.
• Familiarity with skilled trades, technical, or industrial training environments.
• Experience building onboarding or training standardization programs from the ground up.

Responsibilities

• Own full-cycle hiring for B2B instructor roles across every enterprise program and campus location, including job descriptions, sourcing strategy, interview process, and final hiring decisions in partnership with the Senior Director.
• Manage onboarding and initial training for newly hired instructors, ensuring every new hire reaches full readiness on a consistent timeline regardless of which program or campus they join.
• Serve as the direct people manager for the B2B instructor staff: conduct regular check-ins, manage performance, handle coaching and corrective action, and support career development.
• Build and maintain standardized instructor practices, expectations, and documentation across programs, so that quality and delivery consistency do not depend on which client program or campus an instructor sits in.
• Partner with program leads and client-facing staff to understand each program's staffing needs and translate them into hiring and training plans.
• Support organizational execution for Enterprise Training Operations: help design and maintain the processes, tools, and reporting that let the team track instructor staffing levels, readiness, and performance across a growing portfolio.
• Identify staffing gaps and scaling risk before they affect delivery and build a hiring pipeline that keeps pace with new client wins and campus expansion.
• Travel to campus and client sites (30% to 40%) to support hiring, onboarding, instructor observation, and in-person leadership presence across the portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed