Enterprise Support Specialist

Nordhealth

20h • Remote

About The Position

The Enterprise Support Specialist is an individual contributor on Nordhealth’s Customer Support team, dedicated to enterprise customers using Provet veterinary practice management software. The role serves as the primary support contact for large, often multi-site clinic groups, handling complex cases and helping customers configure the system within the product’s capabilities. Support includes finance-related questions and setups, such as invoicing, payments, VAT or tax settings, financial reporting, and accounting integrations. The specialist owns escalations through resolution, builds relationships with customer stakeholders, and collaborates with internal teams to provide efficient, high-quality service. When appropriate and time allows, the role may also contribute to tasks across sales, marketing, implementation, and product development. Individual OKRs contribute to business-unit, team, and company objectives. This is a six-month contract with U.K. working hours.

Requirements

• Demonstrated ability to maintain high customer satisfaction, measured through customer satisfaction surveys.
• Ability to work efficiently toward quantitative support targets.
• Strong collaboration skills and ability to work independently with relevant stakeholders.
• Fluent spoken and written English.
• Ability to manage multiple customers and priorities simultaneously.

Nice To Haves

• Experience working in a fast-growing, global SaaS company.
• Education or work experience in finance, accounting, or payments.
• Experience supporting enterprise or key-account customers in a B2B SaaS environment.
• Experience with healthcare or veterinary software.
• Experience working in an international company.

Responsibilities

• Serve as the main support contact for enterprise customers, including multi-site clinic groups, and provide service that meets agreed targets and service levels.
• Build relationships with key customer stakeholders and own escalations and complex cases through to resolution.
• Assist customers with finance-related questions and Provet configurations, including invoicing, payments, VAT or tax settings, financial reporting, and accounting integrations.
• Work independently and with the team to develop support best practices.
• Collaborate with Sales, Marketing, Implementation, and Product Development to provide efficient customer service.
• Work toward individual support targets and OKRs aligned with team, business-unit, and company objectives.
• As needed and time permitting, contribute to tasks across sales, marketing, implementation, and product development.

Benefits

• Opportunity to work in a meaningful industry at a fast-growing global company focused on digital healthcare.
• Learning and professional growth opportunities.
• Tools needed for the role.
• Company events and colleagues from around the world.
• Flexible working days and freedom of work location.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed