Enterprise IT Support Specialist

Koniag Government Services, LLC•Huntsville, AL

2d•$115,000 - $130,000•Onsite

About The Position

Koniag Information Technology Solutions (KITS), a Koniag Government Services company, is seeking an experienced Enterprise IT Support Specialist with an active Secret clearance to provide enterprise IT support services at special sites operating outside standard Army Enterprise support infrastructure. This onsite role focuses on maintaining operational effectiveness and compliance through hands-on technical support, security monitoring, and risk mitigation. The specialist must work independently and adhere to military cybersecurity standards and policies. The position includes maintaining and monitoring IT systems across multiple special sites; managing system patching, upgrades, and configuration changes; troubleshooting hardware, software, and network issues; identifying and addressing cybersecurity risks; monitoring logs and alerts; documenting maintenance, changes, and incidents; coordinating changes during approved maintenance windows; and supporting compliance documentation, assessments, audits, and continuous monitoring. The role requires current knowledge of RMF, NIST, and DoD STIGs. Non-standard hours or emergency response may be needed.

Requirements

Associate's degree in Information Technology, Cybersecurity, Computer Science, or a related field from an accredited college or university.
At least 5 years of experience in IT support, system administration, or cybersecurity.
At least 3 years of experience working with DoD IT systems and security requirements.
Current DoD 8570 IAT Level II or IAM Level I certification, such as Security+ CE, CCNA Security, or equivalent.
Experience with RMF processes and compliance requirements.
Active Secret security clearance.
Strong understanding of DoD cybersecurity policies, including DISA STIGs, NIST 800-53 controls, and Army regulations.
Proficiency in Microsoft Configuration Management (MCM).
Proficiency in Windows and Linux server administration and security hardening.
Experience with vulnerability scanning tools such as ACAS/Nessus and remediation processes.
Knowledge of network security concepts, including firewalls, VPNs, and intrusion detection systems.
Ability to perform system patching and configuration management using enterprise tools.
Strong troubleshooting and problem-solving skills, including the ability to work under pressure.
Experience with monitoring tools and log analysis for security and performance issues.
Excellent documentation skills and attention to detail for compliance reporting.
Ability to work independently with minimal supervision in remote or austere locations.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Effective communication skills for interacting with technical and non-technical stakeholders.
Willingness to work non-standard hours or respond to emergency situations as needed.

Responsibilities

Perform routine maintenance and monitoring of IT systems across multiple special sites to ensure continuous operational availability.
Execute system patching, upgrades, and configuration changes in accordance with approved change management processes.
Troubleshoot and resolve hardware, software, and network issues to minimize service disruptions.
Identify and assess cybersecurity risks, vulnerabilities, and potential performance degradation.
Implement corrective actions to address security gaps and maintain compliance with Army cybersecurity policies and DoD standards.
Monitor system logs and security alerts to detect and respond to potential security incidents.
Document maintenance activities, configuration changes, and security incidents.
Coordinate with stakeholders to plan and execute system changes during approved maintenance windows.
Maintain current knowledge of cybersecurity frameworks and standards, including RMF, NIST, and DoD STIGs.
Prepare and submit compliance documentation and status reports.
Participate in assessments, audits, and continuous monitoring activities.