Enterprise Resiliency Office Director

DTCC • Coppell, TX

3h • Hybrid

About The Position

The Enterprise Resiliency Office Director provides leadership in strengthening DTCC’s ability to withstand, respond to, and recover from disruptive events. The role leads key components of the enterprise resiliency capability, including incident and crisis management, operational resilience, business continuity, scenario planning, business observability, executive reporting, and continuous improvement.

Working across business, technology, operations, risk, legal, communications, client-facing, and regional teams, the Director helps ensure DTCC can continue delivering critical services during disruptions. The position requires sound judgment under pressure and the ability to translate complex operational, technical, and business issues into clear actions, executive updates, and stakeholder communications. The Director also leads, coaches, and develops team members and oversees resiliency initiatives across people, processes, tooling, and the operating model.

Requirements

• At least 12 years of related experience in business operations, operational resilience, crisis management, incident management, business continuity, technology risk, operational risk, or financial services operations.
• Bachelor’s degree preferred or equivalent experience.
• Strong executive presence and ability to lead through ambiguity, pressure, and time-sensitive situations.
• Excellent verbal and written communication skills, including the ability to simplify complex legal, technical, operational, and business concepts for senior leaders and stakeholders.
• Prior experience leading teams, cross-functional initiatives, or enterprise-level response activities.
• Proven ability to lead incident, crisis, or major business disruption response across diverse teams and seniority levels.
• Strong judgment and decision-making, particularly during active incidents or situations with incomplete information.
• Ability to build trusted relationships across business, technology, risk, legal, communications, operations, and client-facing teams.
• Strong understanding of operational resilience, business continuity, scenario planning, incident management, and post-incident review practices.
• Ability to manage multiple priorities, drive accountability, and deliver outcomes across a complex enterprise environment.
• Demonstrated commitment to continuous improvement, transparency, ethical behavior, and risk-aware decision-making.

Nice To Haves

• Experience in financial services, market infrastructure, clearing and settlement, client service, or critical operations.
• Experience supporting executive stakeholders, governance forums, regulatory inquiries, audits, or control-related activities.
• Knowledge of securities markets, clearing and settlement processes, treasury markets, market infrastructure, or regulatory expectations.

Responsibilities

• Lead and execute enterprise resiliency priorities across DTCC products, services, technology, and operations, aligned with ERO strategy, governance expectations, and enterprise objectives.
• Serve as a senior leader in the Business Incident Management System process, including incident assessment, escalation, coordination, business impact analysis, stakeholder engagement, and resolution tracking.
• Lead or support incident and crisis response during major disruptions, coordinating business, technology, risk, legal, communications, and executive stakeholders.
• Determine and communicate business impact, incident severity, escalation needs, and executive-level considerations during active events.
• Oversee internal and external incident communications to ensure messages are accurate, timely, targeted, consistent, and appropriate for their audiences.
• Lead post-incident activities, including root cause analysis coordination, lessons learned, after-action tracking, issue identification, and continuous improvement of response processes.
• Partner with business areas to identify and maintain critical services, disruption tolerances, recovery objectives, business impact analysis inputs, and operational response capabilities.
• Lead scenario planning, tabletop and industry exercises, disaster recovery activities, client testing, data center rotations, extended runs, and other resiliency validation activities.
• Support the development and maintenance of resiliency frameworks, standards, procedures, playbooks, and governance materials.
• Enhance business observability, incident data quality, dashboards, executive reporting, and metrics for senior management decision-making.
• Maintain relationships with business, technology, risk, legal, communications, client-facing, and regional teams to understand resiliency concerns and coordinate response strategies.
• Support audit, regulatory, and control-related activities through timely responses, accurate documentation, effective issue tracking, and alignment with operational resilience expectations.
• Oversee resiliency initiatives and continuous improvement across ERO people, processes, tooling, and operating model.
• Lead, coach, and develop team members, fostering a high-performing, collaborative, and resilient team culture.
• Follow established procedures, identify gaps, escalate concerns, and reinforce ethical behavior through strong risk management discipline.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Director