Enterprise Resiliency Crisis Manager

Ameriprise Financial Services, LLC•Minneapolis, MN

1d•$100,000 - $137,600•Hybrid

About The Position

The Enterprise Resiliency Crisis Manager is responsible for coordinating the firm's response to operational disruptions, technology incidents, cyber events, and other events that may impact business operations, clients, employees, or critical services. This role serves as a key member of the Enterprise Resiliency team and provides leadership in preparedness, response coordination, stakeholder communication, and continuous improvement activities. This role ensures that event response documentation, processes, and coordination mechanisms are maintained and executed effectively. The Crisis Manager partners across business units, technology, cybersecurity, risk management, communications, and executive leadership to ensure effective management of events and support organizational resilience objectives. This position includes on-call responsibilities (approximately 20-30% of the time) and may be required to support event response activities outside normal business hours.

Requirements

Bachelors degree or equivalent with a degree focus in business continuity, crisis response, incident management; or equivalent work experience.
Strong written and verbal communication skills
Strong organizational and documentation management skills
5-7 years business continuity planning or crisis management experience
Knowledge of crisis management processes and procedures.

Nice To Haves

Certifications Preferred: Certified Business Continuity Planner (CBCP)
Strong customer service orientation.

Responsibilities

Serve as a central coordination point during events, working directly with business leaders, technology teams, and risk partners
Support activation and execution of the Event Response framework and associated response activities
Facilitate communication, coordination, and tracking of actions across responding teams
Assist in managing event status reporting and escalation updates to leadership
Maintain and update crisis management, event response, and playbook documentation
Ensure documentation reflects current processes, roles, and regulatory expectations
Capture and document key decisions, actions, and outcomes during events
Support post-incident review activities, including tracking follow-up actions to completion
Partner with Enterprise Resiliency team members to plan and execute exercises and simulations
Support ongoing enhancement of event response frameworks, tools, and processes
Identify opportunities to improve response effectiveness, coordination, and documentation
Contribute to development of standards, guidance, and training materials
Collaborate with cross-functional leaders across business, technology, risk, and communications
Support alignment between Enterprise Resiliency and lines of business during both planning and response
Facilitate coordination across teams to ensure consistent and effective event response practices