Resiliency Testing Coordinator

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! LOB Description: High visibility role with direct interaction with senior technology and business leaders. Opportunity to make a measurable impact on the firm's operational resilience and regulatory readiness. Exposure to enterprise-scale technologies and recovery solutions. Ability to influence resiliency outcomes across a large and diverse application portfolio. Strong opportunities to develop expertise in business continuity, disaster recovery, operational resilience, risk management, and regulatory compliance. Involvement in strategic initiatives focused on strengthening the firm's ability to respond to and recover from disruptive events. LOB Responsibilities: Lead and coordinate annual resiliency testing activities to strengthen application recoverability, operational resilience, and compliance with Bank standards. Partner with Application Managers and Production Support teams to ensure applications are prepared for testing and recovery strategies are validated through successful test execution. Track application testing readiness and performance, ensuring recovery capabilities align with Bank of America resiliency standards, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs). Monitor testing compliance metrics and drive remediation efforts for applications that are non-compliant, overdue, or unable to meet established recovery requirements. Provide analysis, status reporting, and risk commentary for late, failed, or at-risk testing activities, including escalation of issues requiring management attention. Facilitate post-test reviews and corrective action planning to address identified gaps and improve overall resiliency and recoverability. Partner with technology and business stakeholders to prioritize testing activities, resolve obstacles, and ensure deliverables are completed within required timeframes. Communicate, influence, and negotiate effectively across all organizational levels to identify resources, drive accountability, and achieve program objectives. Job Description: Individual provides technical consulting and coordination of corporate vendor information security and business continuity testing services to internal clients. Demonstrates a high level of technical proficiency necessary to recommend and implement required solutions and/or execute processes that protect the bank's assets. Participates or leads technical business continuity and vendor initiatives to support ongoing process activities (information security/business continuity vendor assessments, mainframe and/or midrange application and technical infrastructure recovery testing, internal and external vendor testing, event management and progress reporting/measurement). May provide technology based business continuity, information security or vendor subject matter consulting support in audit and regulatory matters as needed. Must be able to work under close or minimal supervision with guidance from manager or team lead as necessary.

Requirements

Strong knowledge of Business Continuity, Disaster Recovery, Operational Resiliency Testing, and Compliance Risk Management processes.
Advanced proficiency with the Microsoft Office Suite, particularly Excel (including automation, reporting, and data analysis capabilities), PowerPoint, SharePoint, Access, and Visio, with the ability to create executive-ready reports, dashboards, and presentations.
Demonstrated ability to quickly learn new systems, technologies, and processes while delivering results in a fast-paced environment.
Proven ability to independently lead complex projects from planning through execution with minimal management oversight.
Strong experience coordinating with multiple stakeholders across business, technology, infrastructure, and support teams to successfully plan and execute Business Continuity and Disaster Recovery exercises.
Excellent organizational, communication, and relationship management skills, with the ability to influence outcomes and drive accountability across diverse stakeholder groups.
Experience tracking compliance metrics, managing remediation efforts, and providing risk-based reporting and status updates to leadership.
Ability to analyze complex issues, identify root causes, and develop practical solutions to improve resiliency, recoverability, and operational effectiveness.
Strong attention to detail and ability to manage multiple priorities while meeting deadlines in a highly regulated environment.
Experience supporting audit, regulatory, and governance activities related to Business Continuity, Disaster Recovery, or Operational Resiliency programs.
Must be able to work under close or minimal supervision with guidance from manager or team lead as necessary.

Nice To Haves

JIRA Experience
Continuity Planning Tool Experience
Prior experience with Business Continuity processes and tools is desirable
Preferred process improvement and Operational Excellence exposure
Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
Ability to understand new technologies, intellectually curious.
Commitment to challenging the status quo and promoting positive change
Experience working in a global environment

Responsibilities

Lead and coordinate annual resiliency testing activities to strengthen application recoverability, operational resilience, and compliance with Bank standards.
Partner with Application Managers and Production Support teams to ensure applications are prepared for testing and recovery strategies are validated through successful test execution.
Track application testing readiness and performance, ensuring recovery capabilities align with Bank of America resiliency standards, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs).
Monitor testing compliance metrics and drive remediation efforts for applications that are non-compliant, overdue, or unable to meet established recovery requirements.
Provide analysis, status reporting, and risk commentary for late, failed, or at-risk testing activities, including escalation of issues requiring management attention.
Facilitate post-test reviews and corrective action planning to address identified gaps and improve overall resiliency and recoverability.
Partner with technology and business stakeholders to prioritize testing activities, resolve obstacles, and ensure deliverables are completed within required timeframes.
Communicate, influence, and negotiate effectively across all organizational levels to identify resources, drive accountability, and achieve program objectives.
Provides technical consulting and coordination of corporate vendor information security and business continuity testing services to internal clients.
Participates or leads technical business continuity and vendor initiatives to support ongoing process activities (information security/business continuity vendor assessments, mainframe and/or midrange application and technical infrastructure recovery testing, internal and external vendor testing, event management and progress reporting/measurement).
May provide technology based business continuity, information security or vendor subject matter consulting support in audit and regulatory matters as needed.