Enterprise Program Manager

Manifest OS

About The Position

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital. Manifest is looking for an Enterprise Program Manager to own a small number of our largest Fortune 500 immigration programs. You’ll go deep on a handful of accounts and act as the strategic partner to their global mobility teams, serving as the bridge between the client, our attorneys, and our operations team. Your job is to make sure each program runs smoothly, delivers measurable value, and gets better every quarter.

Requirements

10+ years in global mobility, ideally leading or managing immigration programs at a Fortune 500 company or a top immigration firm
Deep understanding of US immigration processes (H-1B, L-1, O-1, PERM, green cards) and how they connect to broader mobility strategy
A strategic view of the mobility function, beyond getting cases filed
Experience managing outside counsel or vendor relationships, and holding them accountable to SLAs
Strong executive presence and communication skills, written and verbal
Excellent organizational and project management skills, with the ability to run complex programs at scale
Comfort operating in a fast-moving, early-stage environment
Proficiency with immigration case management systems, CRM tools, and data reporting

Nice To Haves

You’ve sat on the client side of a big mobility program.
You’d rather go deep on a few relationships than wide across many.
You’ve seen what a world-class mobility program looks like and want to build one for the biggest companies in the world.

Responsibilities

Own end-to-end program health across 3 to 5 strategic enterprise accounts
Serve as the primary point of contact for client mobility, HR, and talent teams, and as the liaison between the client, Manifest Law attorneys, and operations
Build trusted relationships with Heads of Mobility, VPs, and executive stakeholders across HR, Legal, and Talent Acquisition
Define and track program KPIs and SLAs, including case timelines, approval rates, employee experience, and spend using the Manifest OS platform
Lead quarterly and executive business reviews with clear reporting on performance, trends, and recommendations
Forecast and plan for high-volume cycles like H-1B cap season, PERM and green card pipelines, and annual extension waves
Manage escalations calmly and quickly, and own resolution across internal teams
Lead onboarding and transitions for new programs, including migrating cases from incumbent firms with the support of the Manifest Law attorneys
Keep clients ahead of regulatory and policy changes, and help translate them into practical program decisions
Identify process improvements that move programs from reactive to proactive
Feed client insights back into product, legal, and ops to shape the roadmap and service model