Enterprise Payments Governance & Oversight Senior Manager - Hybrid

Capital One•McLean, VA

15h•$161,500 - $202,800•Hybrid

About The Position

The Enterprise Payments Governance and Oversight team is seeking a dynamic Senior Manager leader who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is responsible for the governance and oversight of end-end core payments functions for all payment types across the enterprise, including monitoring. In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments-related challenges while also seeking opportunities to further enhance existing business-as-usual practices. In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well-managed payments ecosystem. This role critically works with colleagues in 2nd line Compliance, First line Risk Offices and lines of businesses to define the risk levels, procedures and structure matches best in practice governance frameworks. You will work with smart, talented people who will challenge you to excel.

Requirements

Associates Degree or military experience
At least 3 years of People Leadership experience
At least 3 years of experience in risk management, audit, or governance
At least 5 years of banking or financial services experience
At least 3 years of experience supporting, partnering, and interacting with internal and external stakeholders

Nice To Haves

Bachelor’s Degree
At least 5 years of People Leadership experience
At least 4 years of experience in risk management, audit, or governance
At least 3 years of project management or process management experience
At least 5 years of experience supporting, partnering, and interacting with internal and external stakeholders
At least 3 years of experience working in payments
Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification

Responsibilities

Lead and empower a high performing team of risk and control professionals to define how Enterprise Payments manages payment risks across the organization.
Foster a culture of risk awareness as your teams will be responsible for running well-managed horizontal processes to manage payments risk.
Develop and implement robust risk assessment strategies that drive efficiencies, reduce resistance, mitigate risk and ensure long-term success
Collaborate effectively across multiple organizations including Operational Risk Management, Enterprise Risk Management, Network Risk, Compliance, Information Technology, Internal Audit—to achieve objectives
Utilize Gen AI to improve existing processes and improve efficiency.
Develop a compelling narrative using operational and payments risk data to influence business partners and articulate the "so-what" of risks existing in their processes.
Oversee the governance of the end-to-end payments inventories - including use cases, third party risks, and risk controls to ensure all payment processes are adherent to critical requirements and demonstrate consistent adherence to policy
Lead the coordination, outreach, training and implementation of payments risk procedures, programs, processes and mitigation strategies.