Enterprise - Outreach SME - Troubleshoot, SOPs, SLAs
About The Position
Erias Ventures is seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers. We have an immediate opening for an Outreach SME to troubleshoot system issues and perform first-level corrective maintenance, address complex user questions and provide clear guidance, support other help desk technicians when advanced assistance is needed, deliver concise operational updates to customer teams, follow and maintain SOPs and SLAs, and maintain and update the ticket-tracking system.
Requirements
- Current Top-Secret/SCI with polygraph security clearance required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
- Fifteen (15) years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
- High school diploma or equivalent required.
Nice To Haves
- Bachelor’s degree from an accredited university is highly desired.
Responsibilities
- Troubleshoot system issues and perform first-level corrective maintenance
- Address complex user questions and provide clear guidance
- Support other help desk technicians when advanced assistance is needed
- Deliver concise operational updates to customer teams
- Follow and maintain SOPs and SLAs
- Maintain and update the ticket-tracking system
Benefits
- Above Market Hourly Pay
- 11% Roth or Traditional 401k with Immediate Vesting and Deposit
- Spot Bonuses for Assisting with Business Development and Company Growth
- Professional Development Bonuses for Certificates and Degrees
- Company subsidized Medical Coverage
- 100% Company Paid Vision and Dental Coverage
- 100% Company Paid Long Term Disability , Short Term Disability , and Group Life Insurance
- Monthly Wellness Reimbursement
- Paid Time Off with Flexible Work Schedules and Birthday Off
- Amazon Prime Membership and Monthly Internet Reimbursement
- Technology and Productivity Allowance for Equipment and Supplies
- Morale Building and Company Events to Celebrate our Successes and Build our Community
- Onboarding and Annual Swag
- Company Paid Professional Development and Training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
