Outreach SME 4

T-Rex SolutionsAnnapolis Junction, MD
$160,000 - $200,000Onsite

About The Position

T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction, Maryland area in support of the Intelligence Community. This Position Is An Onsite Role.

Requirements

  • Fully cleared

Responsibilities

  • Troubleshoot system issues and perform first‑level corrective maintenance.
  • Address complex user questions and provide clear guidance.
  • Support other help desk technicians when advanced assistance is needed.
  • Deliver concise operational updates to customer teams.
  • Follow and maintain SOPs and SLAs.
  • Maintain and update the ticket‑tracking system.

Benefits

  • Competitive salaries
  • Performance bonuses
  • Training and educational reimbursement
  • Transamerica 401(k) and Cigna healthcare benefits
  • PTO available to use immediately upon joining (prorated based on start date)
  • Paid parental leave
  • Individual and family health, vision, and dental benefits
  • Annual budget for training, professional development and tuition reimbursement
  • 401(k) plan with company match fully vested after 60 days of employment
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service