Outreach SME 4

Weeghman & Briggs LLCAnnapolis Junction, MD
$159,000 - $177,000Onsite

About The Position

Weeghman & Briggs is seeking a motivated and mission-driven Outreach SME 4 to support critical government initiatives in Annapolis Junction, MD. Weeghman & Briggs specializes in delivering high-impact analytical services to Government Agencies and private organizations. Since our founding, we have partnered with a range of federal entities and private corporations, earning a strong reputation as a trusted, results-driven company with an exceptional team of professionals. As we continue to expand across current programs and upcoming contract awards, we are looking for talented individuals who want to contribute, grow, and build something meaningful alongside us. At Weeghman & Briggs, you're more than a number, you're part of the team. We've built a culture where your opinion matters, your voice is heard, and your contributions make a direct impact on mission success. Our growth creates opportunity for advancement, leadership visibility, and long-term career development while maintaining the supportive, close-knit environment that sets us apart. If you're ready to grow your career while supporting important national missions, we'd love to connect with you.

Requirements

  • Active TS/SCI with Polygraph
  • 15 years of hands-on experience with Intelligence Community (IC) tools and capabilities
  • High school diploma
  • Understanding of product workflows in an operational environment

Nice To Haves

  • Bachelor's degree
  • Operational experience as an analyst

Responsibilities

  • Troubleshoot system issues and perform first-level corrective maintenance
  • Address complex user questions and provide clear guidance
  • Support other help desk technicians when advanced assistance is needed
  • Deliver concise operational updates to customer teams
  • Follow and maintain SOPs and SLAs
  • Maintain and update the ticket-tracking system

Benefits

  • Competitive benefits package designed to support you both professionally and personally.
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