Outreach SME 4

T-Rex Solutions • Annapolis Junction, MD

1d • Onsite

About The Position

T-Rex is looking for a fully cleared Outreach SME4 to work on a program in the Annapolis Junction, Maryland area in support of the Intelligence Community.

Requirements

• Fully cleared

Responsibilities

• Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status.
• Interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
• Troubleshoot system issues and perform first‑level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket‑tracking system.

Benefits

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• Transamerica 401(k)
• Cigna healthcare benefits
• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed