Enterprise Operations Analyst- Third Party Collections Strategy

Regions Bank•Hoover, AL

13d•Hybrid

About The Position

At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects emphasizing process improvement. The Analyst compiles, analyzes, and reports volume, productivity, quality, and other statistical data to management. This role supports collection attorney and agency processes, including quality control reviews, Recovery System process testing, and forecasting product volumes and recovery rates to support maximum recoveries. It also supports account and invoice reconciliation, workflow and process documentation, compliance reviews, judgment calculation documentation and calculations, vendor SLO monitoring for assigned tasks, and user acceptance testing of system changes. The position follows a hybrid schedule of three onsite workdays and two remote workdays per week and requires proximity to Hoover, Alabama. It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor's degree in a related field, or a high school diploma or GED and four years of related experience.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Ability to research and analyze data and derive facts.
Ability to work under pressure and meet deadlines.
Analytical and problem-solving skills.
Excellent organizational skills.
Knowledge of banking operations.
Knowledge of business intelligence (BI) tools.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong written and verbal communication skills.

Nice To Haves

Proficiency with SQL, including writing queries, joins, and data analysis against large relational databases.
Experience designing and publishing Power BI dashboards, reports, and executive-level performance metrics.
Knowledge of data modeling, ETL concepts, and report automation.
Experience using data analytics to drive operational efficiency, process improvements, and strategic decision-making.

Responsibilities

Analyze and interpret data to identify trends and opportunities for process improvement.
Work with managers to apply data to business goals and analytical requirements, including capacity planning, volume forecasting, and unit costing.
Identify operational problems and recommend solutions.
Collaborate with teams to resolve issues.
Provide periodic reports to management.
Create and maintain policies, procedures, and training materials to maximize efficiency and customer service.
Work with supervisors and/or managers to ensure teams comply with stipulated principles and standards.
Assist with projects led by lines of business management.
Ensure compliance with risk management programs, rules, regulations, and cybersecurity practices; identify and support process improvements; and apply disciplined change management practices.
Support collection attorney and agency processes and complete quality control reviews.
Test Recovery System processes and provide forecasting of product volumes and recovery rates to support maximum dollars recovered.
Perform account and invoice reconciliation.
Maintain current and accurate workflow and process flow documentation.
Monitor and review results and processes to ensure compliance with procedures.
Support judgment calculation documentation and calculations to ensure accuracy.
Support vendor SLOs for assigned tasks to ensure proper third-party risk management.
Participate in user acceptance testing of system changes.