Operations Manager I, Third Party

Public Storage•Frisco, TX

12d•Hybrid

About The Position

The Operations Manager I, Third Party serves as the primary business partner for assigned ownership groups in the Public Storage Advantage® platform. The role manages owner relationships, analyzes and communicates portfolio performance, leads operational initiatives and property repair projects, and acts as the central liaison between owners and Public Storage. Through owner partnership, performance analysis, project management, and cross-functional collaboration, the position supports asset performance, owner satisfaction, client retention, and growth of the Third Party Management business. The role manages a portfolio of roughly 100 properties and as many as 45 ownership groups across Public Storage markets nationwide. It includes regular portfolio reviews, analysis of financial and operational information, coordination of property and capital-related projects, resolution of owner inquiries, and support for onboarding and transitions. The position requires travel at least once per year to an industry trade show and one day per quarter in the field for property visits or field training. The role is based in an office five days each week, with the option to take up to three flexible remote days per month.

Requirements

At least 3 years of experience in account management, business relationship management, client services, property management, asset management, operations management, or related business functions.
Demonstrated ability to manage client relationships and serve as a trusted business partner to internal and external stakeholders.
Strong analytical skills, including the ability to review, interpret, and communicate property performance, financial results, operational metrics, budgets, and variance reporting.
Experience coordinating projects, managing multiple priorities, and collaborating across diverse cross-functional teams.
Ability to independently research issues, evaluate business situations, and develop recommendations and solutions.
Strong presentation, communication, and relationship-building skills, with the ability to engage owners, vendors, field operations, and corporate leadership.
Ability to manage competing priorities while maintaining high levels of service, accuracy, and responsiveness.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word, and with business reporting systems.
Must be authorized to work in the United States without restrictions or requiring current or future sponsorship.

Nice To Haves

Experience in real estate, self-storage, property management, asset management, facilities management, hospitality, financial services, or another customer-focused business environment.
Bachelor's degree in Business, Finance, Real Estate, Property Management, Communications, or a related field.

Responsibilities

Manage a portfolio of third-party-owned assets and serve as the primary relationship manager and trusted advisor to assigned ownership groups, including institutional partners and executive-level stakeholders.
Evaluate property performance, operational challenges, and investment-related initiatives, and provide recommendations that support business decisions and asset performance objectives.
Lead recurring owner business reviews and portfolio performance discussions, presenting operational insights, trends, variance explanations, and recommendations to increase revenue and improve operating standards.
Prioritize requests and projects while managing time across a portfolio of roughly 100 properties and up to 45 ownership groups.
Develop property performance narratives using financial reports, operational data, occupancy metrics, budgets, forecasts, and business intelligence tools.
Serve as the primary liaison between ownership groups and internal departments, coordinating communication and resolution across Operations, Central Facilities, Accounting, Revenue Management, Asset Integration, Marketing, Security, Legal, and other corporate partners.
Evaluate and prioritize repairs, maintenance, capital improvement projects, operational initiatives, and owner requests, balancing owner objectives, operational requirements, asset performance, and financial considerations.
Monitor project progress, provide status updates, manage follow-up activities, and help drive timely completion of operational and capital initiatives.
Research and resolve owner inquiries about property performance, operating results, invoices, contracts, maintenance, insurance, taxes, utilities, and other property-related matters.
Address time-sensitive problems through risk management and contingency planning, and recommend solutions to relevant parties.
Promote and influence owner approvals for value-added and revenue-generating programs and services, including Orange Shield Security Monitoring.
Develop and maintain owner relationships that support client retention, long-term partnerships, and expansion opportunities, including direct communication with executive-level stakeholders.
Support onboarding and transitions for new ownership groups and newly acquired or developed properties, helping owners understand company processes, reporting, systems, and operating expectations.
Identify process improvements, operational efficiencies, and ways to enhance owner experiences while supporting growth and scalability of the Third Party Management business.
Travel at least once per year to an industry trade show and spend one day per quarter in the field for property visits or field training.