Enterprise Network Engineer I

The University of Texas at Austin•Austin, TX

6d•Hybrid

About The Position

The Enterprise Network Engineer I supports the Edge wireless team in designing, building, and operating the University of Texas at Austin’s enterprise wireless network. Under supervision, the role assists with wireless network design, implementation, and maintenance; conducts complex onsite surveys; troubleshoots wireless issues; and provides customer-facing technical support to departmental customers. The position also assists senior engineers with designs, evaluations of new technologies, proof-of-concept projects, process standardization, and configuration automation. It includes escalation support, an after-hours on-call rotation, and occasional work outside standard hours. Driving university-owned vehicles to job sites is required. This is a fixed-term position expected to continue until August 31, 2029. Flexible work arrangements are available within the Austin Metro area, but the position is not fully remote and requires up to three days per week in the office. The typical schedule is 40 hours per week, Monday through Friday, flexibly between 7 a.m. and 6 p.m.; occasional nights, weekends, or extended hours may be required. Travel is limited to training such as conferences and courses. The role works in data center and telecom environments as well as standard office conditions. Work may involve equipment installation and repair, lifting up to 50 pounds, stairs and ladders, confined spaces, extreme temperatures, loud noise, chemicals, airborne particulates, and electrical or mechanical hazards. The position involves concurrent projects with deadlines and occasional driving of a university vehicle.

Requirements

U.S. citizen, resident, or officially recognized asylee; selected applicant will undergo a government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to project requirements.
Bachelor's degree in a related field, or an equivalent combination of relevant education and professional experience.
Two years of experience supporting enterprise or campus network environments, including routing, switching, and wireless.
Experience troubleshooting network faults and providing customer-facing technical support.
Current Class C operator driver's license; driving history review is required before hire.
Must be authorized to work in the United States full-time for any employer without sponsorship.
Must maintain internet service and a mobile phone with voice and data plans for work use when required.
Provide a current three-year driving record from the current state of residence; if not a Texas resident, obtain a Texas driver's license within 30 days of becoming a Texas resident.
Ability to meet the role's physical and environmental demands, including lifting or moving up to 50 pounds, climbing stairs and ladders, identifying color-coded cabling, and working in confined spaces and potentially hazardous conditions.

Nice To Haves

Experience with enterprise wireless platforms such as Cisco 9800 controllers or Juniper Mist.
Experience with campus Wi-Fi design, surveying, or deployment.
Experience with wireless site survey tools and RF concepts such as coverage, capacity, channel plans, and interference.
Experience with Cisco routers, switches, and IOS-XE.
Exposure to network automation or scripting, such as Python or Ansible.
Experience in higher education or another large multi-tenant environment.

Responsibilities

Assist with planning, designing, implementing, and maintaining the university's enterprise wireless network, including access points, controllers, SSIDs, and RF settings.
Troubleshoot wireless issues involving interference, roaming, authentication, and client performance.
Perform onsite wireless surveys in complex environments such as classrooms, labs, housing, and event spaces.
Assist senior engineers with wireless designs, document findings, and recommend access point changes.
Maintain relationships with Enterprise Technology and unit representatives to understand end-user wireless and network needs.
Coordinate surveys, maintenance, and deployments while minimizing disruption.
Assist with evaluating new network and wireless technologies, proof-of-concept projects, process standardization, and configuration automation.
Provide escalation support for standard wireless design and troubleshooting, including after-hours on-call support.
Drive university-owned vehicles to job sites and maintain an acceptable driving rating under Policy UTS157.
Raise visibility of issues with extended team members through monitoring, fault detection, standardized operations, and lifecycle management.
Perform other related functions as assigned.

Benefits

Competitive health benefits, with employee premiums covered at 100% and family premiums at 50%.
Vision, dental, life, and disability insurance options.
Paid vacation, sick leave, and holidays.
Teachers Retirement System of Texas defined-benefit retirement plan.
Additional voluntary retirement programs: Tax Sheltered Annuity 403(b) and Deferred Compensation program 457(b).
Flexible spending account options for medical and childcare expenses.
Training and conference opportunities.
Tuition assistance.
Athletic ticket discounts.
Access to UT Austin libraries and museums.
Free rides on UT Shuttle and Capital Metro buses with staff ID card.