Enterprise Network Engineer I

University of Texas at Austin•Austin, TX

7d•$80,000•Hybrid

About The Position

The Enterprise Network Engineer I supports the Edge wireless team in designing, building, and operating the University of Texas at Austin’s enterprise wireless network. Under supervision, the position assists with network planning, design, implementation, and maintenance, including access points, controllers, SSIDs, and RF settings. The engineer troubleshoots wireless issues, conducts complex onsite surveys, supports wireless designs, documents findings, and recommends access point changes. The role also provides customer-facing technical support to departmental customers and escalation support for standard wireless design and troubleshooting. The position works with Enterprise Technology and university unit representatives to understand network needs and coordinate surveys, maintenance, and deployments with minimal disruption. It contributes to technology evaluations, proof-of-concept projects, process standardization, configuration automation, monitoring, fault detection, standardized operations, and lifecycle management. Driving university-owned vehicles to job sites is required, as is participation in after-hours on-call support. This is a fixed-term position expected to continue until August 31, 2029. Flexible work arrangements are available within the Austin Metro area, but the role is not fully remote and requires up to three days per week in the office. The typical schedule is 40 hours per week, Monday through Friday with flexible hours between 7 a.m. and 6 p.m.; occasional nights, weekends, extended hours, and on-call work may be required. Travel is limited to training, such as conferences or courses. The work environment may include data center and telecommunications areas, standard offices, equipment rooms, and confined spaces, as well as exposure to extreme temperatures, loud noise, chemicals, airborne particulates, and electrical or mechanical hazards. Physical requirements include keyboard use, manual dexterity for equipment work, lifting or moving up to 50 pounds without assistance, climbing stairs or ladders, and identifying color-coded cabling. Applicants must be authorized to work in the United States for any employer without sponsorship. The selected applicant must meet government security eligibility requirements for access to classified information at the level appropriate to the project. A criminal history background check is required for finalists. The position requires maintaining internet service and a mobile phone with voice and data plans for work when needed.

Requirements

U.S. citizen, resident, or officially recognized asylee; selected applicant must undergo a government security investigation and meet eligibility requirements for access to classified information appropriate to project requirements.
Bachelor’s degree in a related field, or an equivalent combination of relevant education and professional experience.
Two years of experience supporting enterprise or campus network environments, including routing, switching, and wireless.
Experience troubleshooting network faults and providing customer-facing technical support.
Current Class C operator driver license; driving history review is required before hire.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
Must maintain internet service and a mobile phone with voice and data plans for work when required.
Ability to meet the stated physical and working-condition requirements, including lifting or moving up to 50 pounds unassisted and climbing stairs or ladders.
A current three-year driving record from the state of residence is required; applicants who are not Texas residents must obtain a Texas driver’s license within 30 days of becoming a Texas resident.
Equivalent combinations of relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience with enterprise wireless platforms such as Cisco 9800 controllers or Juniper Mist.
Experience with campus Wi-Fi design, surveys, or deployment.
Experience with wireless site survey tools and RF concepts such as coverage, capacity, channel plans, and interference.
Experience with Cisco routers, switches, and IOS-XE.
Exposure to network automation or scripting, such as Python or Ansible.
Experience in higher education or another large multi-tenant environment.

Responsibilities

Assist with planning, designing, implementing, and maintaining the university’s enterprise wireless network, including access points, controllers, SSIDs, and RF settings.
Troubleshoot wireless issues involving interference, roaming, authentication, and client performance.
Conduct onsite wireless surveys in complex environments such as classrooms, labs, housing, and event spaces.
Assist senior engineers with wireless designs, document survey findings, and recommend access point changes.
Maintain relationships with Enterprise Technology and unit representatives to understand end-user wireless and network needs.
Coordinate surveys, maintenance, and deployments to minimize disruption.
Assist with evaluating new network and wireless technologies, proof-of-concept projects, process standardization, and configuration automation.
Provide escalation support for standard wireless design and troubleshooting, including after-hours on-call support.
Drive university-owned vehicles to job sites and maintain an acceptable driving rating under Policy UTS157.
Increase visibility of issues through monitoring, fault detection, standardized operations, and lifecycle management.
Perform other related functions as assigned.

Benefits

Competitive health benefits, with employee premiums covered at 100% and family premiums at 50%.
Vision, dental, life, and disability insurance options.
Paid vacation, sick leave, and holidays.
Teachers Retirement System of Texas defined-benefit retirement plan, subject to eligibility.
Additional voluntary retirement programs: 403(b) tax-sheltered annuity and 457(b) deferred compensation.
Flexible spending account options for medical and childcare expenses.
Training and conference opportunities.
Tuition assistance.
Athletic ticket discounts.
Access to UT Austin libraries and museums.
Free rides on UT Shuttle and Capital Metro buses with a staff ID card.