Enterprise National Account Advocate

Lennox International • Los Angeles, CA

9d

About The Position

Under general supervision, the Enterprise National Account Advocate (NAA) provides onsite and remote customer support for strategic National Account customers and ensures effective execution of National Account programs and initiatives. The role is a customer-facing partner responsible for onboarding, inventory and order support, warranty and returns processing, dispute resolution, and coordinating operational and technical training. It supports program and product deployment, builds relationships across customer and internal teams, monitors implementation quality and customer satisfaction, and identifies opportunities to improve customer experience and operational efficiency. Candidates must currently reside in the Los Angeles area and be willing to travel up to 50%; a company vehicle and fuel card are provided for business travel.

Requirements

• Associate's Degree required.
• At least 2 years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Exceptional customer service and relationship management skills.
• Strong organization and project coordination capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and conflict resolution skills.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and influence without direct authority.
• Detail-oriented, with a commitment to accuracy and execution excellence.
• Proficient with Microsoft Office applications and PC-based business systems.
• Ability to learn and navigate order entry, inventory management, and customer relationship management systems.
• Ability to read and interpret technical materials.
• Must currently reside in the Los Angeles area and be willing to travel up to 50%.

Nice To Haves

• Bachelor's Degree preferred.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.
• Bilingual communication skills are a plus.

Responsibilities

• Serve as a primary contact for assigned National Account customers through in-person interactions, phone, and email.
• Coordinate customer onboarding to support successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Identify and resolve customer issues, escalating concerns as appropriate.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Build and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
• Monitor account activity and implementation progress to ensure execution quality and customer satisfaction.
• Support process improvements and identify opportunities to improve customer experience and operational efficiency.
• Maintain accurate records and documentation of customer interactions, account activity, and program implementation.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• Eight weeks of paid birthing leave
• Two weeks of paid bonding leave
• Life and long-term disability insurance
• Up to 12 days of paid time off
• Two paid well-being days
• One paid volunteer day
• 12 paid holidays
• Three floating holidays per year
• 10% bonus eligibility
• Company vehicle and fuel card for business travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree