Enterprise National Account Advocate

Lennox International•Des Moines, IA

10d•Hybrid

About The Position

Under general supervision, the Enterprise National Account Advocate provides onsite and remote customer support for strategic National Account customers and ensures effective execution of National Account programs and initiatives. The role is a customer-facing partner responsible for onboarding, inventory management, order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training. The position supports successful execution of National Account programs from onboarding through ongoing customer support. It helps strengthen customer satisfaction and operational alignment, improve implementation success, and support scalable growth across strategic customer partnerships. Candidates must currently reside in the Des Moines, Iowa area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel. This is a salaried, non-exempt role, with overtime pay for work beyond 40 hours per week or as otherwise required by state law. The starting salary range is $57,600–$75,600 annually, with eligibility for a 10% bonus under the applicable company plan. Benefits are subject to eligibility requirements and include tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; a 401(k) plan; short-term disability insurance; paid birthing and bonding leave; life and long-term disability insurance; and paid time off, well-being days, volunteer time, holidays, and floating holidays, subject to hire date and eligibility requirements.

Requirements

Associate's degree required.
At least 2 years of experience in customer service, account management, branch operations, implementation, sales support, or a related area.
Exceptional customer service and relationship-management skills.
Strong organization and project-coordination capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and conflict-resolution skills.
Strong verbal and written communication skills.
Ability to collaborate cross-functionally and influence without direct authority.
Detail-oriented, with commitment to accuracy and execution excellence.
Proficiency with Microsoft Office applications and PC-based business systems.
Ability to learn and use order-entry, inventory-management, and customer-relationship-management systems.
Ability to read and interpret technical materials.
Must currently reside in the Des Moines, Iowa area.
Must be willing to travel up to 50%.

Nice To Haves

Bachelor's degree preferred.
Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.
Bilingual communication skills are a plus.

Responsibilities

Serve as a primary contact for assigned National Account customers through in-person interactions, phone, and email.
Coordinate customer onboarding to support successful implementation and adoption of National Account programs.
Manage customer orders, inventory inquiries, warranty claims, returns, and dispute-resolution requests.
Identify and resolve customer issues proactively, escalating concerns as appropriate for timely resolution.
Provide deployment and implementation support for new customer programs, products, and initiatives.
Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
Build and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
Monitor account activity and implementation progress to support execution quality and customer satisfaction.
Support process improvements and identify opportunities to enhance customer experience and operational efficiency.
Maintain accurate records and documentation of customer interactions, account activity, and program implementation.