Enterprise National Account Advocate

Lennox International•Des Moines, IA

10d•$57,600 - $75,600•Remote

About The Position

Under general supervision, the Enterprise National Account Advocate provides onsite and remote customer support for strategic National Account customers while ensuring effective execution of National Account programs and initiatives. The role is a customer-facing partner for customer onboarding, inventory management, order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training. The role supports successful execution of National Account programs from onboarding through ongoing customer support. It works with customers and internal partners to promote a consistent, high-quality experience, strengthen operational alignment, improve implementation success, and support scalable growth across strategic customer partnerships. Candidates must currently reside in the Des Moines, Iowa area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel. This is a salaried non-exempt role, with overtime pay for hours worked beyond 40 per week or as otherwise required by state law. The starting salary range is $57,600–$75,600 annually, and eligible employees may receive a 10% bonus under the applicable company plan.

Requirements

Associate's degree required.
At least 2 years of experience in customer service, account management, branch operations, implementation, sales support, or a related area.
Exceptional customer service and relationship management skills.
Strong organization and project coordination capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and conflict resolution skills.
Strong verbal and written communication skills.
Ability to collaborate cross-functionally and influence without direct authority.
Detail-oriented, with a commitment to accuracy and execution excellence.
Proficiency with Microsoft Office applications and PC-based business systems.
Ability to learn and navigate order entry, inventory management, and customer relationship management systems.
Ability to read and interpret technical materials.
Must currently reside in the Des Moines, Iowa area.
Must be willing to travel up to 50%.

Nice To Haves

Bachelor's degree preferred.
Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.
Bilingual communication skills are a plus.

Responsibilities

Serve as the primary point of contact for assigned National Account customers through in-person interactions, phone, and email.
Coordinate customer onboarding to support successful implementation and adoption of National Account programs.
Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
Identify and resolve customer issues, escalating concerns as appropriate to support timely resolution.
Provide deployment and implementation support for new customer programs, products, and initiatives.
Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
Develop and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
Monitor account activity and implementation progress to support execution quality and customer satisfaction.
Support process improvements and identify opportunities to enhance customer experience and operational efficiency.
Maintain accurate documentation of customer interactions, account activity, and program implementation.