Enterprise National Account Advocate

Lennox International • Houston, TX

10d • Remote

About The Position

The Enterprise National Account Advocate (NAA) provides onsite and remote customer support for strategic National Account customers and ensures effective execution of National Account programs and initiatives. The role is a customer-facing partner for onboarding, inventory management, order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training.

The NAA supports successful National Account program execution from onboarding through ongoing customer support. The role strengthens customer satisfaction and operational alignment, improves implementation outcomes, and supports scalable growth across strategic customer partnerships. Candidates must currently reside in the Houston, Texas area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel.

This is a salaried non-exempt role, with overtime pay for hours over 40 per week or as required by state law. The starting annual salary range is $57,600–$75,600, and employees are eligible for a 10% bonus under the applicable company plan. Lennox describes a culture based on Integrity, Respect, and Excellence and states that it is an equal opportunity employer.

Requirements

• Associate's degree required.
• At least 2 years of experience in customer service, account management, branch operations, implementation, sales support, or a related area.
• Exceptional customer service and relationship management skills.
• Strong organization and project coordination capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and conflict-resolution skills.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and influence without direct authority.
• Detail orientation and commitment to accuracy and execution excellence.
• Proficiency with Microsoft Office applications and PC-based business systems.
• Ability to learn and use order entry, inventory management, and customer relationship management systems.
• Ability to read and interpret technical materials.
• Must currently reside in the Houston, TX area.
• Willingness to travel up to 50%.

Nice To Haves

• Bachelor's degree.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments.
• Bilingual communication skills.

Responsibilities

• Serve as a primary point of contact for assigned National Account customers through in-person, phone, and email interactions.
• Coordinate customer onboarding to support implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Identify and resolve customer issues, escalating concerns as appropriate to achieve timely resolution.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
• Monitor account activity and implementation progress to support execution quality and customer satisfaction.
• Support process improvements and identify opportunities to improve customer experience and operational efficiency.
• Maintain accurate documentation of customer interactions, account activity, and program implementation.

Benefits

• 10% bonus eligibility under the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life insurance and long-term disability insurance.
• Up to 12 days of paid time off per year, subject to hire date and eligibility.
• Up to two paid well-being days per year, subject to hire date and eligibility.
• Up to one paid volunteer day per year, subject to hire date and eligibility.
• Up to 12 paid holidays per year, subject to hire date and eligibility.
• Up to three floating holidays per year, subject to hire date and eligibility.
• Company vehicle and fuel card for business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree