Enterprise Messaging & Collaboration Systems Engineer - 100% Remote

County of Wake, NC•Raleigh, NC

1d•$95,542 - $111,467•Remote

About The Position

The Enterprise Messaging & Collaboration Team within Information Technology (IT) manages applications used Enterprise wide, primarily focused on collaboration and modernization tools. We provide design, implementation and support services to all departments within Wake County. The Enterprise Messaging & Collaboration Team is here to keep everything running smoothly, offer help when needed and ensure our collaboration platforms and services meet the needs of Wake County employees. Plus, we're always working on new projects and systems to better support our Wake County employees. As an Enterprise Messaging & Collaboration Systems Engineer, you'll work closely with multiple divisions within Information Technology, as well as business units across the county, to provide administration, design, implementation, integration and support for the Microsoft 365 platform and related technologies. This position offers the opportunity to improve enterprise collaboration services, implement new capabilities, troubleshoot complex issues and help modernize the County's digital workplace. You'll manage multiple initiatives simultaneously while supporting the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and related Microsoft 365 services. In this role you'll assist with platform administration, system integrations, identity and access management, troubleshooting, governance, security, service optimization, and the implementation of new Microsoft 365 capabilities that enhance collaboration and productivity across the organization.

Requirements

Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field
Two years of experience in network or database design and administration
Six years of experience in network or database design and administration or systems analysis may be substituted for the combined education and experience requirements
Equivalent education and experience are accepted
Knowledge of and experience with enterprise technology platforms and services, including both on-premises and cloud environments
Ability to communicate clearly and compassionately with team members, staff and the community
Skill in resolving complex technical challenges, troubleshooting enterprise systems and continuously improving the user experience
Knowledge and ability to guide enterprise technology solutions through planning, design, implementation, support and continuous improvement

Nice To Haves

3+ years of experience in Microsoft 365 Administration (e.g. Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps and related Microsoft 365 services)
3+ years of experience in Identity and Access Management (e.g. Microsoft Entra ID, hybrid identity, authentication, Conditional Access and directory services)
3+ years of experience in Enterprise Systems Administration (e.g. on-premises and/or cloud infrastructure)
3+ years of experience in Microsoft 365 Platform Integrations and Automation (e.g. PowerShell, Microsoft Graph, Power Automate and third-party integrations)
3+ years of experience in Customer Service and Technical Support (e.g. Help Desk, Tier 2/3 support, enterprise application support and incident troubleshooting)
3+ years of experience in IT Project Implementation and Administration (e.g. platform migrations, service deployments, upgrades and operational improvements)

Responsibilities

Provide administration, design, implementation, integration and support for the Microsoft 365 platform and related technologies.
Improve enterprise collaboration services.
Implement new capabilities.
Troubleshoot complex issues.
Modernize the County's digital workplace.
Manage multiple initiatives simultaneously while supporting the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and related Microsoft 365 services.
Assist with platform administration, system integrations, identity and access management, troubleshooting, governance, security, service optimization, and the implementation of new Microsoft 365 capabilities that enhance collaboration and productivity across the organization.