Collaboration Engineer

HEARTLAND BUSINESS SYSTEMS LLC • West Des Moines, IA

6h

About The Position

The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Requirements

• 6 months to 1 year in a technical related field, internship, or equivalent
• Associates degree, equivalent certifications or equivalent work experience
• CCNA or Equivalent
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Nice To Haves

• At least one year in a technical related field
• Experience working as a consultant
• Bachelor’s Degree or equivalent education/certifications
• CCNP, CCA-V, VCA-DCV, MCA
• Microsoft Teams Voice Certification (MS-721)
• Zoom Competencies
• Cisco Webex Calling Professional

Responsibilities

• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base.
• Contribute to and impacts the assigned customer accounts positively.
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
• Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
• Provide support, maintenance, and administration for HBS’ customers.
• Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
• Provide time estimates and project scopes for systems related projects.
• Maintain current vendor/industry specific certifications and stay current on new products and solutions.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree