Messaging & Collaboration Analyst

State of Connecticut•Hartford, CT

23h•Hybrid

About The Position

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking to hire an Information Technology Analyst 2 to join our Messaging & Collaboration Services team. This essential role supports enterprise-level identity, messaging, and secure file transfer services. The successful candidate will work closely with senior engineers to provide daily operational support for Exchange, Axway Secure File Transfer (SFT), Active Directory, Microsoft 365, L-Soft Listserv, SendGrid, and related infrastructure essential to statewide operations. The ITA2 will be responsible for providing monitoring, routine troubleshooting, configuration assistance, and operational support under guidance. This position offers the opportunity to learn and grow within critical state messaging and identity platforms, ensuring stability and continuity of service for agencies across Connecticut.

Requirements

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area.
One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function.
Considerable knowledge of IT equipment and diagnostic tools; principles and techniques of systems analysis, design, development and programming; principles of information systems; principles and theories of business and planning functions; programming languages; capabilities of computer technology; Knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; principles and techniques of software generation and programming; practices and issues of systems’ security and disaster recovery; computer operating systems; project management principles and techniques; principles and techniques of business information systems re-engineering;
Considerable interpersonal skills; oral and written communication skills; skill in technical problem solving; skill in logic and analysis; skill in problem solving; Skills in project coordination; Considerable ability to analyze, troubleshoot and resolve data communications problems; write, test and debug computer programs; use programming development tools; prepare manuals, reports, documentation and other written materials; identify, analyze and resolve complex business and technical problems; Ability to analyze and debug complex software programs.

Nice To Haves

Experience supporting Secure File Transfer systems
Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive
Experience supporting bulk email platforms including Listserv and SendGrid
Experience administering Microsoft Active Directory user accounts

Responsibilities

Active Directory – Creating, modifying, disabling, and updating user accounts; supporting onboarding/offboarding; managing security and distribution groups.
Exchange Support – Providing basic mailbox and messaging assistance, including monitoring and routine troubleshooting under senior team direction.
Microsoft 365 – Comfortable working in an ever-changing M365 environment, including familiarity with Microsoft Teams, Microsoft Copilot, Microsoft 365 Groups, and Microsoft licensing concepts. Assisting in troubleshooting third-party mass-email applications such as SendGrid.
Axway Secure File Transfer (SFT) – Monitoring activity, providing routine troubleshooting, assisting with partner setup, and performing standard configuration updates under guidance.
Listserv – Performing routine Listserv tasks, including list updates and subscriber maintenance.
Email-Sending Applications – Supporting applications requiring SMTP relay or authenticated email workflows, including configuration checks and delivery troubleshooting.
Scripting & Automation – Under guidance, using PowerShell and Microsoft Graph for routine administrative tasks, reporting, and data retrieval.
General Support – Responding to service tickets, following established procedures, providing customer-focused assistance, and escalating issues as required.
Acts as liaison to hardware and/or software vendors, system developers, programmers and user community;
Evaluates and recommends products;
Participates in Request for Proposal (RFP) process;
Assists in estimating cost for annual budget;
Identifies and implements opportunities for cost savings;
Conducts system performance analysis, tuning and storage management;
Assists staff and customers in use of computer systems and software packages;
Trains operators, IT staff and end users on new procedures;
Participates in recovery activities;
Participates in the evaluation of new, related technologies;
Analyzes requirements and designs systems;
Participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems;
Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.;
Participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies;
Works with project team to define and design scope for each project;
Plans, coordinates and schedules assigned projects;
Coordinates resources for projects;
Ensures timely completion of all phases of projects;
Evaluates and recommends vendors;