Corporate Systems Engineer, Collaboration Platforms

DoubleVerify•New York, NY

1d•$94,000 - $160,000•Onsite

About The Position

DoubleVerify is seeking a Sr Corporate Systems Engineer, Collaboration Platforms to join their Corporate Systems department. This NYC-based role reports to the IT Operations Manager and is responsible for providing advanced (Tier 3) technical support to DoubleVerify's global workforce. The position serves as the highest point of escalation for the remote IT support team and requires deep hands-on expertise in Google Workspace, Slack, macOS, Windows, and conference room/AV technology. The ideal candidate will be highly technical, resourceful, and service-oriented, comfortable working directly with end-users, mentoring remote support staff, and maintaining the technology environment at the NYC Global HQ. This role is crucial for ensuring a seamless end-user experience and operational continuity across IT services.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience.
5+ years of IT support experience in a corporate environment, with demonstrated Tier 2/3 troubleshooting capability.
Extensive knowledge of Google Workspace administration — must.
Extensive knowledge of Slack administration — must.
Strong experience supporting and troubleshooting macOS and Windows OS — must.
Hands-on experience managing conference room AV systems and collaboration technology — must.
Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must.
Strong communication and interpersonal skills, with the ability to mentor and guide remote team members.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Self-motivated individual with a proactive, service-first mindset.

Nice To Haves

Experience with Okta, JAMF, and/or Workspace ONE — advantage.
Experience with IT onboarding processes and hardware logistics — advantage.
Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) - advantage

Responsibilities

Own administration and governance of Google Workspace — user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution.
Own administration and governance of the core collaboration platforms — Google Workspace and Slack — user and group lifecycle, Drive and shared-drive permissions, channel governance, security and compliance settings, third-party integrations, guest access, and advanced platform-level issue resolution.
Administer and govern the broader collaboration application stack — including Monday.com, Notion, and similar productivity and collaboration tools — managing workspace configuration, access, integrations, and platform-level support.
Provide direct, white-glove technical support to C-level executives and leadership — ensuring rapid, discreet, and reliable resolution of their technology needs across devices, collaboration tools, and conferencing.
Manage incoming demand in the ticketing system — triaging, prioritizing, and load-balancing the Corporate Systems queue; driving tickets to resolution within SLA; and surfacing recurring issues for permanent fixes.
Build and maintain the department knowledge base — authoring and curating SOPs, troubleshooting guides, and self-service documentation to deflect tickets and standardize resolutions.
Mentor and provide technical guidance to the remote IT support team — upskilling staff, raising the team's first-touch resolution rate, and reducing escalation volume over time.
Support conference room AV and collaboration technology at the NYC HQ as needed, partnering with regional teams on standards and escalations.